Role overview

Qualifications

Experience in hospitality, event planning, or customer service (preferred but not required).
Strong knowledge of booking systems, platforms, and processes.
Excellent communication and interpersonal skills with a customer-first approach.
Proficiency in using CRM systems and Microsoft Office Suite.

Responsibilities

Serve as the main liaison between clients and partners to ensure seamless communication and support.
Design and manage personalized travel itineraries, including flights, accommodations, transportation, and activities.
Handle client inquiries, issues, and last-minute changes with professionalism and efficiency.
Coordinate with airlines, hotels, tour operators, and other vendors to confirm bookings and ensure client satisfaction.

Key facts

Remote from: Australia
Full time
English

Hard skills

Microsoft Bookings Microsoft Dynamics CRM Event Monitoring Change Management Booking (Trades) Issue Management Flight Planning Transportation Management Customer Experience Improvement Emotional Support Customer Centricity Organizational Structure

Other skills

Microsoft Office
Calmness Under Pressure
Communication
Multitasking
Teamwork
Detail Oriented
Social Skills
Problem Solving

About the company

AN EPIC ADVENTURE

Unknown

Company details

Company sizeUnknown

Links

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Job description

Job Title: Remote Reservation Specialist
Location: Remote
Job Type: Full-Time

About Us:
We specialize in crafting unforgettable, personalized experiences for our clients. We take the stress out of planning and manage every detail so our clients can focus on enjoying their adventures. We're looking for a Remote Reservation Specialist to join our team and ensure every clients journey is seamless from start to finish.

Job Overview:
As a Remote Reservation Specialist, you will be the key point of contact for our clients, managing their travel plans from booking flights and accommodations to curating personalized itineraries. Your goal is to ensure our clients have smooth, enjoyable travel experiences while providing top-notch customer service.

Key Responsibilities:

Serve as the main liaison between clients and partners to ensure seamless communication and support.
Design and manage personalized travel itineraries, including flights, accommodations, transportation, and activities.
Handle client inquiries, issues, and last-minute changes with professionalism and efficiency.
Coordinate with airlines, hotels, tour operators, and other vendors to confirm bookings and ensure client satisfaction.
Monitor schedules and ensure all aspects of the clients journey run smoothly.
Provide proactive support by addressing concerns or special requests before, during, and after the trip.
Assist in documentation and inform clients about necessary requirements such as passports, visas, and vaccinations.
Keep clients updated on travel advisories, destination insights, and trends.
Utilize CRM systems to manage client profiles, preferences, and feedback.
Collaborate with internal teams to improve the overall client experience.

Qualifications:

Experience in hospitality, event planning, or customer service (preferred but not required).
Strong knowledge of booking systems, platforms, and processes.
Excellent communication and interpersonal skills with a customer-first approach.
Detail-oriented with strong organizational and multitasking abilities.
Ability to problem-solve and stay calm under pressure.
Proficiency in using CRM systems and Microsoft Office Suite.
Passion for creating memorable experiences for clients.

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