Role overview

Qualifications

Bachelor's degree in Computer Science, Information Technology, or a related field
5–8 years of hands-on Salesforce development experience with a focus on Service Cloud
Strong proficiency in Apex and Lightning Web Components (LWC), with experience in Salesforce integrations (REST, SOAP, APIs)
Salesforce certifications (e.g., Platform Developer II, Service Cloud Consultant) are highly desirable

Responsibilities

Design, develop, and customize Salesforce Service Cloud solutions (case management, knowledge base, service console) to meet business requirements
Develop using Apex and Lightning Web Components (LWC); build custom functionality and modern, responsive UIs; design and implement integrations with external systems in collaboration with integration teams
Create custom Apex classes, triggers, and Lightning Components to extend standard Service Cloud functionality; optimize performance and troubleshoot issues
Collaborate with cross-functional teams, gather requirements, produce technical documentation, provide mentorship, and stay updated on Salesforce updates and best practices

Key facts

Remote from: India
Full time
English

Hard skills

Salesforce Lightning Web Components Salesforce Application Programming Interface (API) Apex Code Soap Client Code Analysis Engineering Documentation Apex Code Database Triggers Aura Framework Knowledge Base Performance Improvement Care Management Scalability Application Programming Interface (API) Application Programming Interface (API) Custom Attributes Data Sharing

Other skills

Troubleshooting (Problem Solving)
Collaboration
Communication
Analytical Thinking
Mentorship
Problem Solving

About the company

PradeepIT Consulting Services Pvt Ltd

IT Services & IT Consulting

Join PradeepIT: Innovating Information Technology and Solutions We pride ourselves on delivering exceptional results in the digital era of Information and Technology. With a track record of successful projects across offshore, nearshore, and onshore locations, we've built a clientele spanning 3 continents and 100+ companies. Our 380+ successful projects reflect our commitment to excellence. At PradeepIT, we prioritize the satisfaction of our resources, followed closely by meeting the needs of our clients and partner companies. Our service offerings include Outsourcing, Managed Services, Recruitment Process Outsourcing, Customer Relationship Management, Web Designing & Development, Content Development, and E-commerce Management. We specialize in SAP S/4 HANA, SAP Customer Data Cloud (Gigya), SAP CPQ (Calliduscloud), SAP Customer Experience, Mobility, Android, iOS & Hybrid development for native application developments. Our core value of "Join As Employee With Us And Grow Up As Entrepreneur" drives our mission. We proudly introduce our venture companies: 1. HG Infotech Pvt Ltd 2. Beli Brother Consulting Pvt Ltd 3. Involvemind 4. Stackglobe 5. Prastuti Consulting 6. Khahara Consulting 7. Thinkhigh And many more to come in the near future. We invite you to be part of our clients' success stories by adopting the latest technology and continually improving processes. If you'd like to learn more about us or have specific questions, visit www.pradeepit.com, call us at 08047363377, or email info@in.pradeepit.com. Let's work together on your next project!

Company details

IndustryIT Services & IT Consulting

Company size51 - 200

Links

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Job description

Experience: 5 to 8 years

Job Description:

We are seeking a highly skilled and experienced Senior Salesforce Service Cloud Developer to join our dynamic team. As a Senior Developer, you will be responsible for designing, developing, and implementing solutions on the Salesforce platform, with a specific focus on the Service Cloud module.

Key Responsibilities:

Salesforce Service Cloud Development:
- Design, develop, and customize Salesforce Service Cloud solutions to meet business requirements.
- Implement and maintain Service Cloud functionalities, including case management, knowledge base, and service console customization.
Apex and Lightning Web Components (LWC) Development:
- Utilize Apex programming language to develop custom functionality within the Salesforce platform.
- Leverage Lightning Web Components (LWC) to enhance the user experience and deliver modern, responsive user interfaces.
Integration:
- Integrate Salesforce Service Cloud with external systems and applications to ensure seamless data flow.
- Collaborate with integration teams to design and implement robust, scalable solutions.
Custom Component Development:
- Create custom Apex classes, triggers, and Lightning Components to extend the standard functionality of Salesforce Service Cloud.
Service Cloud Optimization:
- Optimize the performance of Salesforce Service Cloud through code enhancements and best practices.
- Troubleshoot and resolve any performance-related issues.
Collaboration and Documentation:
- Collaborate with cross-functional teams to gather requirements and translate them into technical solutions.
- Create and maintain detailed technical documentation for Service Cloud implementations.
Mentorship and Knowledge Sharing:
- Provide mentorship to junior developers and share knowledge with the broader team.
- Stay updated on Salesforce platform updates, features, and industry best practices.

Qualifications:

Bachelor's degree in Computer Science, Information Technology, or related field.
5 to 8 years of hands-on experience in Salesforce development, with a focus on Service Cloud.
Strong proficiency in Apex programming language and Lightning Web Components (LWC).
Experience with Salesforce integration using REST, SOAP, and other APIs.
Solid understanding of Service Cloud functionalities, including case management and knowledge base.
Salesforce certifications, such as Salesforce Platform Developer II, Service Cloud Consultant, are highly desirable.
Excellent problem-solving and analytical skills.
Strong communication and collaboration skills.