10+ years of overall SAP experience in a functional/technical/user role
Must have a good understanding of business processes, particularly Utility Industry shared services.
Must have excellent customer-facing and soft skills, solution-oriented, looking for win-win opportunities.
Must have experience in managing multiple initiatives.
Analyze business requirements and perform fit-gap analysis to come up with required Configuration and Development items.
Configuration of SAP system to support business requirements using Web UI Configuration tool set.
Strong SAP- ISU/CCS CRM Functional and configuration problem-solving skills.
Five+ years of experience in the SAP Module CRM deep understanding of the integration to the SAP ERP
Experiences in implementation projects, requirements taking, SAP CRM configurations, testing, and start-up support.
Functional analysis and testing (SAP Portal / SAP CRM)
Communication, training, assistance to users (internal/external) and pre-sales
In-depth knowledge of SAP CRM Service Module, CRM sales and marketing, and Interfaces with ECC Good understanding of cross-domain functionalities, dependencies, and cause-effect fundamentals
Sales contracts, quotations, and sales order document type, item category, and item category determination
Transaction Settings for Service Order Processes, Service Order Quotations, Service Plans, Service Confirmation, Service Contracts, Service complaints and returns.
