SAP CDC Business Analyst (Functional)

Job Description:

Key Responsibilities:

• Responsible for understanding the client business process and designing the solution for managing the customer identity, profile, consent and prefernce managment.
• Responsible for SAP CDC for B2B and B2C best practices.
• Responsible for supporting the SAP CDC integration via Rest APIs or Screen Sets.
• Responsible for account schema creation, setting Email and SMS templates, configuring consent, privacy and authentication management, screens with multiple language.
• Responsible for password managment,SSO, TFA.
• Responsible for configuring and developing custom reports.
• Responsible for user training, user manual creation.
• Responsible for creating and testing the dataflows for import and export of Customer data from/to SAP Customer data Cloud.
• Responsible for handling CDC console admin activities User and Application.
• Experience in Integration of SAP CDC with upstream and downstream system with middleware like SAP Commerce, Websites, SAP CPI, SAP R3, SAP S4 etc.
• Analyst will work closely with the business and solution teams to translate business requirements and user stories into high quality functional design documents that can be delivered by the solution teams to ensure the best user experience possible for customers.
• Analyze and refine requirements for delivering the necessary features and functionalities in SAP Customer Data Platform.
• Develop user stories including appropriate acceptance criteria and testing requirements Conduct Sprint Demos with business stakeholders to ensure developed solutions satisfy the business requirements.
• Management of the design and requirement gathering workshops with the customer.

• Build and extend SAP CX as a platform to meet customers requirement in SAP Customer Data Cloud Technology.
• Driving the estimation process with the development and quality representatives.
• Refining customer requirements in terms of features, user stories, and acceptance criteria to prepare for future sprints.
• Securing approval of stories and acceptance criteria prior to the start of the sprint.
• Working closely with the development teams and solution architect guiding the evolution of the solution.
• Demonstrating the sprint releases to the customer.
• Integrating customer feedback from post-sprint testing into the Product Backlog while ensuring scope creep is handled via scope swap or change request.
• Providing cross-functional leadership and internal communication in the project team.

• Experience in working with Atlassian toolsets (JIRA, Confluence)
• Run the workshops and training sessions.

• Experience in Agile/Scrum Methodology and Working,Sprint Planning,Burn-down chart and other aspects.

Professional & personal requirements:

• 4 to 6 Years of Work Experience as SAP CDC Consultant for SAP CDC Implementation Projects.
• Excellent interpersonal and communication skills Demonstrated ability to develop and mentor creative
• Graduation and above
• Analytical and logical thinking, Independant thinker.
• Ability to take initiative and overcome obstacles
• Deadline-driven, self-organized and able to multitask
• Self-learner and a problem solver.

• Excellent verbal and written skills in English