Role overview

Qualifications

6+ years of experience as a Salesforce Service Cloud Business Analyst or in a similar CRM role
Hands-on experience configuring Salesforce or similar CRM products, including workflows, Process Builder, and Flows (in-depth knowledge mandatory)
BA skills including User Stories, JIRA, and Agile methodology
Salesforce certification is a plus

Responsibilities

Lead requirements gathering with clients and end-users, define business requirements, and translate them into technical deliverables for Salesforce Service Cloud
Hands-on configuration and administration of Salesforce Service Cloud, including workflows, Process Builder, and Flows; familiarity with Amazon Connect is a plus
Apply BA practices using User Stories, JIRA, and Agile methodologies; manage multiple projects to ensure on-time delivery
Collaborate with and mentor team members; participate in client meetings, requirement sessions, system demos, UAT, and end-user training; maintain documentation

Key facts

Remote from: Bosnia and Herzegovina
Full time
English

Other skills

Collaboration
Communication
Training And Development
Mentorship
Prioritization

About the company

PradeepIT Consulting Services Pvt Ltd

Join PradeepIT: Innovating Information Technology and Solutions We pride ourselves on delivering exceptional results in the digital era of Information and Technology. With a track record of successful projects across offshore, nearshore, and onshore locations, we've built a clientele spanning 3 continents and 100+ companies. Our 380+ successful projects reflect our commitment to excellence. At PradeepIT, we prioritize the satisfaction of our resources, followed closely by meeting the needs of our clients and partner companies. Our service offerings include Outsourcing, Managed Services, Recruitment Process Outsourcing, Customer Relationship Management, Web Designing & Development, Content Development, and E-commerce Management. We specialize in SAP S/4 HANA, SAP Customer Data Cloud (Gigya), SAP CPQ (Calliduscloud), SAP Customer Experience, Mobility, Android, iOS & Hybrid development for native application developments. Our core value of "Join As Employee With Us And Grow Up As Entrepreneur" drives our mission. We proudly introduce our venture companies: 1. HG Infotech Pvt Ltd 2. Beli Brother Consulting Pvt Ltd 3. Involvemind 4. Stackglobe 5. Prastuti Consulting 6. Khahara Consulting 7. Thinkhigh And many more to come in the near future. We invite you to be part of our clients' success stories by adopting the latest technology and continually improving processes. If you'd like to learn more about us or have specific questions, visit www.pradeepit.com, call us at 08047363377, or email info@in.pradeepit.com. Let's work together on your next project!

Company details

Company size51 - 200

Links

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Job description

Role: Salesforce Service Cloud BA

Experience: 6+ years

Shift timings: 6-00 PM to 3-00 AM

Locations: Remote

Number of Positions: 01

Roles and Responsibilities:

Salesforce Service Cloud hands on and Amazon Connect good to have

BA Skills (User Stories, JIRA, Agile Methodology)

Experience using Salesforce or similar CRM Products to develop client or business solutions

Hands on experience configuring Salesforce or similar CRM Product, including workflows,

Work with clients and end-users to gather, understand, and define business requirements.

Good to have any Salesforce certification.

Hands-on Experience in automation such as Workflow, Process builder, and Flows (In- depth knowledge is Mandatory)

Evaluate and incorporate new technologies into new and existing frameworks and solutions

as applicable Collaborate with and mentor members of the team and other co-workers

Participate in key meetings with clients including requirement sessions, system demos user

acceptance testing, and end-user training.

Good to have coding skills but not mandatory

Must have experience in handling multiple projects and deliver them on time.

Excellent communication skills and ability to communicate at all levels of the organization

Ability to translate business requirements into technical deliverable

Strong Experience in working with Data management tools

Strong documentation, prioritization and training skills.