Role overview

Qualifications

5-7 years of experience as a Salesforce Business Analyst or similar role
Experience configuring Salesforce and integrating Einstein Chatbot, including NLP/AI capabilities
Strong requirements gathering, stakeholder collaboration, and workshop facilitation
Experience with data migration, data integration, testing, and change management

Responsibilities

Lead requirements gathering and analysis for Salesforce and Einstein Chatbot projects, including workshops and stakeholder interviews
Configure and customize Salesforce (objects, fields, layouts, workflows, approvals) to align with business needs
Design, develop, and implement Einstein Chatbots, leveraging NLP/AI for customer engagement; manage data migration and integration with Salesforce
Provide user training, ongoing support, QA coordination, documentation, and change management to ensure smooth adoption

Key facts

Remote from: India
Full time
Business Analyst
English

Other skills

Quality Assurance
Troubleshooting (Problem Solving)
Communication
Teamwork
Analytical Thinking
Problem Solving

About the company

PradeepIT Consulting Services Pvt Ltd

IT Services & IT Consulting

Join PradeepIT: Innovating Information Technology and Solutions We pride ourselves on delivering exceptional results in the digital era of Information and Technology. With a track record of successful projects across offshore, nearshore, and onshore locations, we've built a clientele spanning 3 continents and 100+ companies. Our 380+ successful projects reflect our commitment to excellence. At PradeepIT, we prioritize the satisfaction of our resources, followed closely by meeting the needs of our clients and partner companies. Our service offerings include Outsourcing, Managed Services, Recruitment Process Outsourcing, Customer Relationship Management, Web Designing & Development, Content Development, and E-commerce Management. We specialize in SAP S/4 HANA, SAP Customer Data Cloud (Gigya), SAP CPQ (Calliduscloud), SAP Customer Experience, Mobility, Android, iOS & Hybrid development for native application developments. Our core value of "Join As Employee With Us And Grow Up As Entrepreneur" drives our mission. We proudly introduce our venture companies: 1. HG Infotech Pvt Ltd 2. Beli Brother Consulting Pvt Ltd 3. Involvemind 4. Stackglobe 5. Prastuti Consulting 6. Khahara Consulting 7. Thinkhigh And many more to come in the near future. We invite you to be part of our clients' success stories by adopting the latest technology and continually improving processes. If you'd like to learn more about us or have specific questions, visit www.pradeepit.com, call us at 08047363377, or email info@in.pradeepit.com. Let's work together on your next project!

Company details

IndustryIT Services & IT Consulting

Company size51 - 200

Links

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Job description

Job description:

Salesforce Business Analyst with Einstein Chatbot Experience

Experience: 5-7 Years

Responsibilities:

1. Requirements Gathering and Analysis:
- Collaborate with business stakeholders to understand requirements for Salesforce and Einstein Chatbot implementations.
- Conduct workshops and interviews to gather and analyze business needs.

2. Salesforce Configuration:
- Leverage in-depth knowledge of Salesforce to configure the platform based on business requirements.
- Customize Salesforce objects, fields, page layouts, workflows, and approval processes.

3. **Einstein Chatbot Development:**
- Design, develop, and implement Einstein Chatbots to enhance customer engagement and support.
- Utilize NLP and AI capabilities of Einstein to optimize chatbot interactions.

4. Data Analysis and Integration:
- Analyze existing data and develop strategies for data migration and integration with Einstein Chatbot.
- Ensure seamless data flow between Salesforce and Einstein Chatbot components.

5. User Training and Support:
- Develop and deliver training sessions for end-users on Salesforce functionalities, including the Einstein Chatbot.
- Provide ongoing support and troubleshooting for Salesforce and Chatbot users.

6. Documentation:
- Create and maintain detailed documentation of business processes, requirements, and system configurations for both Salesforce and Einstein Chatbot.
- Generate reports and dashboards to monitor key performance indicators.

7. Quality Assurance:
- Work closely with QA teams to ensure that Salesforce and Einstein Chatbot solutions meet business requirements and adhere to best practices.
- Conduct testing and validation of Salesforce and Chatbot functionalities.

8. Change Management:
- Facilitate change management processes related to Salesforce and Chatbot updates and enhancements.
- Communicate changes to end-users and provide necessary training and documentation.

9. **Collaboration:**
- Work closely with Salesforce Administrators, Developers, and other stakeholders to ensure a seamless integration of Salesforce and Einstein Chatbot solutions.