Senior Data Center Technical Support Analyst

Senior Data Center Technical Support Analyst

24+ months Contract

100% Remote

The scope of the proposed services will include the following:

Evaluate and recommend the selection of vendor supplied software packages; recommend and prepare specifications for modifications and customization of purchased software;

Coordinate the installation, maintenance, and modification of vendor-supplied software (e.g., operating systems, communications managers, database management systems, compilers) for a system or complex network supporting applications critical to state business functions;

Coordinate the design, development, and installation of in-house software packages (or modifications to vendor packages) by designing work and specifications. Consult regularly with vendors concerning software and/or hardware problems, resolutions, and system and network performance;

Advise end-users, administrators, and technical support personnel performing network design, designing and providing documentation, instruction, problem analysis and education pertaining to specific and highly complex areas of software and network performance;

Assist in establishing departmental policy with regard to data definition and data relationships, database design, database implementation, database operation, database security, and data accessibility;

Perform database planning and administration, establishment of database standards and procedures, database security, database documentation, and application technical support;

Review and determine the feasibility and advisability of proposed additions and modifications to the database;

Install and customize software and hardware in order to manage, monitor, and otherwise support an extensive enterprise computer systems network (including mainframe(s), LANs and/or WANs, communications lines, etc.);

Monitor network hardware resources through the implementation of a network inventory system.

Design and implement a communications system connecting the various components of an enterprise network;

Consult with vendors in the evaluation of software and hardware used in the
management of the enterprise network;
Consult with users on various requirements and participation in the enterprise network;
Monitor and evaluate performance and efficiency of an enterprise network;
Establish and manage configuration data on network software and hardware
components;
Monitor all attached devices in a complex LAN environment, such as work stations, servers, bridges, multi-station access units, etc.; analyzing performance, diagnosing performance problems, and performing load balancing.

Expertise and/or relevant experience in the following areas are mandatory:
Applicant must have prior experience with large-scale state Enterprise Architecture systems serving multiple governmental agencies.
Applicant must have experience in an Enterprise Architecture environment comprised of various components.
Applicant must be familiar with how the various components of an Enterprise Architecture integrate.
Applicant must have a general understanding and experience with at least one of the following EA components or similar technologies:

Decision Center, Decision Server-Business Rules Engine (BRE)
webMethods-Enterprise Service Bus (ESB)
API Gateway-Enterprise API Gateway

Expertise and/or relevant experience in the following areas are desirable but not mandatory:
Applicant should have at least six (6) years experience performing these duties in large-scale Enterprise Architecture environments
Applicant should have a general understanding and experience with the following EA components or similar technologies:

Nutanix Nutanix/Dell Hyper-converged computing with compute, storage and virtualization consolidated into a single appliance
VxRail Dell Hyper-converged computing with compute, storage and virtualization consolidated into a single appliance
ESXi VMware
vCenter VMware
NSX VMware
SRM VMware
Windows Server -Microsoft Standard OS for Windows
RedHat Enterprise -Linux RedHat Standard OS for Linux
MS SQL Server 2014- Microsoft Enterprise Database/Storage Engine
Nagios-Infrastructure monitoring/alerting
NewRelic APM-NewRelic Application performance monitoring
NewRelic Infrastructure-Infrastructure Monitoring
NewRelic Browser-Browser performance monitoring and analytics
Octopus Deploy-Continuous Deployment and Delivery
Puppet Enterprise-DevOps/Automation
Splunk-Operational Intelligence
Veracode-Static Code Analysis