Key Facts

Remote From:

Full time

Entry-level / graduate

English, Spanish

Hard Skills

Help Desk Support Customer Relationship Management HDCAM (Video Storage) Case Management Tools Ethernet Windows Desktop Remote Administration Microsoft Operating Systems Product Knowledge Online Communication

Other Skills

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Customer Service
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Analytical Skills
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Problem Solving
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Non-Verbal Communication
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Time Management
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Teamwork
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Empathy

Roles & Responsibilities

1-2 years of experience in customer service or support
Fluent in English and Spanish with exceptional verbal and written communication
Familiarity with CRM software and customer support tools
Ability to work remotely with minimal supervision and be available for flexible hours (including evenings and weekends)

Requirements:

Respond to incoming customer inquiries via phone, email, and chat
Demonstrate thorough understanding of products and services to address client needs and provide effective solutions
Maintain accurate documentation of all client interactions
Collaborate with team members to continuously improve service delivery

OneTouch Direct

Marketing & Advertising

About OneTouch Direct

OneTouch Direct helps businesses and consumers struggling with call center providers by delivering customized solutions that create exceptional customer experiences. Our fast-moving team offers little red tape and cutting-edge technology. Our agents are always ready to tackle any challenge to ensure that our clients' customers receive the compassionate care they deserve for a seamless experience.Our leadership team embodies a big business mindset while still providing small business attention, ensuring that every detail is taken care of. We're confident in our ability to deliver the best for our clients, and we invite you to connect to learn more about what we can offer you.

Company type: Large

Industry: Marketing & Advertising

Founded: 2018

Company size: 1001 - 5000

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Job description

Join OneTouch Direct as a Billingual Remote Client Support Agent, where you will play a key role in delivering exceptional support to our clients. As a premier provider of customer service solutions, we value individuals who are committed to enhancing the customer experience and resolving inquiries with professionalism and empathy.

MUST LIVE IN SAN ANTONIO, TX

Position Overview: In this remote role, you will assist clients by providing timely and effective responses to their questions and concerns. Your goal will be to ensure customer satisfaction through excellent communication and problem-solving skills.

Key Responsibilities:

Respond to incoming customer inquiries via phone, email, and chat.
Demonstrate a thorough understanding of our products and services to effectively address client needs.
Provide solutions to problems while ensuring a positive customer experience.
Maintain accurate documentation of all client interactions.
Work collaboratively with team members to continuously improve service delivery.

Requirements

Minimum of 1-2 years of experience in customer service or support.
Must be fluent in both English and Spanish
Exceptional verbal and written communication skills.
Familiarity with CRM software and customer support tools.
Ability to work efficiently in a remote setting with minimal supervision.
Strong analytical and problem-solving abilities.
Must be available to work flexible hours, including potential evenings and weekends.

Technical Requirements:

Must have a reliable desktop or laptop computer running Windows 11.
High-speed wired internet connection is required.
USB headset with noise-canceling capability (wireless headsets are not acceptable).
Webcam (built-in or external) is necessary for video interactions.

Benefits

Full time. 40 hours per week schedule with overtime opportunities!
Great pay. Hourly base salary + benefits!
Training. Paid training & development
Benefits. Health Care Plan (Medical, Dental & Vision)
Culture. Diverse, welcoming culture with Employee Resource Groups and positive upbeat work environment