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If you're passionate about making an impact, collaborating with forward-thinking teams, and being part of a company that values your voice, you’re in the right place.
We’re thrilled you’re exploring this opportunity with us — take a look, imagine the possibilities, and let’s shape the future of connectivity together.
Job Description Summary:
The Project Manager will lead impactful projects from inception to completion within the Service Delivery Project Management Implementation team. This role will be at the helm of delivering telecom circuits, managed services, and equipment on time and within budget. Responsibilities include leading large-scale projects, coordinating with various stakeholders, and ensuring top-notch customer satisfaction. The ideal candidate will thrive in a fast-paced environment and excel at managing complex projects.
Job Description:
Essential Duties and Responsibilities:
- Participate as a Project Manager in a Cost Savings, Service Delivery and Implementation group.
- Responsible for attainment of all targets: on-time, on-budget delivery of telco circuits, disconnected circuits, managed services and provisioned equipment.
- Manage large scale projects, kickoff meetings, customer conference calls, resources (contractors, vendors, partner carriers, people) and budgets.
- Meet company customer satisfaction metrics.
- Manage tasks, define goals, design plans, budgets, schedules, milestones, get approvals from department heads.
- Design, Generate and distribute reports on project timelines, monitor KPIs and SLAs.
- Update all customers regarding implementation milestones.
- Manage service delivery projects by communicating with service providers, customers and internal departments to ensure timely and accurate service delivery
- Communicate progress to internal and external regarding service delivery due date, services, billing or other issues.
- Manage day-to-day deliverables.
- Update project management applications, and databases.
- Analyze and evaluate service delivery performance
Education and/or Experience Requirements:
- Bachelor’s Degree or equivalent experience preferred.
- Four or more years of experience in project management, post-sales account management, provisioning, circuit design or similar function at a Network Services Provider (carrier, telco, CLEC) essential
- For or more years of experience with several of the following network services: SD-WAN, Connectivity and Access, Unified Communications, Microsoft Teams Calling Services and Contact Center as a Service.
- Project Management Professional (PMP/P.M.P.) certification preferred.
- Technical knowledge in data network services is a plus
- Strong productivity tools skills (MS-Office suite, incl. Visio, Excel, MS Outlook, and Word)
- Strong time management skills
