Field Engineer

For over 35 years, Yorktel has been the video managed services partner around the world for some of the largest business and government agencies. With over 10,000 video systems under management worldwide – more than any other video communications service provider – Yorktel has the proven expertise and global reach to deliver enterprise-quality visual communications.

Yorktel is currently seeking a  Field Engineer that will require long periods away from home with significant travel plans. Its focus is to Install, commission and manage the technical aspects of large scale commercial networked Audio/Visual Presentation and Videoconferencing systems.   Successful applicants will have some experience working in the Audio/Video field.

This position reports directly to the Director of Yorkforce.  The Director of Yorkforce, US will provide direction and support to the Field Engineer and will work together with the Director of Yorkforce, US to determine best strategy for remediation of any variation to client requirements and/or technical variables which may inhibit successful completion of any project or effort. The Director of Yorkforce will also support the Field Engineer on career development and escalation issues.  

The Field Engineer role requires broad technical knowledge and skills in the technology industry. The Field Engineer must have the ability to install, configure, test and troubleshoot complex solutions for a wide range of customer requirements.  

During the installation effort, the Field Engineer will represent Yorktel’s Best Practices and effectively communicate any variation of customer and/or Field Engineer expectations to Yorktel Project Management and Director of Yorkforce. The Field Engineer will make recommendations and be actively involved in the remediation of any such instances.

Internal and External Relationship Responsibilities:

This position regularly works within a project team of individuals with varying responsibilities, degrees of expertise and influence. This position will communicate within the team any client, site and/or project specific issues, make recommendations to project team in regard to such issues and ensure agreed upon resolution of issues working closely with project team.  This position must regularly communicate answers to complex questions and respond to detailed inquiries regarding technical issues and the resolutions thereof.  This position handles and is expected to protect all internal and external confidential information and must utilize discretion and judgment based on company policies and procedures.

• Communicate daily technical and site specific information to the PMO team in a comprehensive, thorough and detailed manner. 
• Daily interaction with clients and job sites to document customer requirements and job site conditions.
• Provide any and all post installation documentation, including red lined drawings, network information, MAC addresses, etc. back to Project Management.
• Be capable of working effectively and efficiently with support from other members of the engineering team.
• Maintain complete and accurate project documentation and records.
• Communicate effectively with internal staff, client representatives, and subcontractors.
• Be responsible for successfully completing assignments on time and communicate effectively to the project team if the timeline is in jeopardy.
• Conform to company technical standards and practices. Correctly interpret multiple formats of technical specifications; schematic drawings and architectural diagrams.
• Knowledge of and adherence to Yorktel policies and procedures.
• Other responsibilities as assigned.

Technical Responsibilities:

• Perform the installation, replacement and/or configuration of integrated system components, networked Video Conferencing Codecs, networked A/V Control Systems and networked Audio DSP Devices
• Test and commission the final installation of entire system prior to Client handover including proper installation, set-up, calibration and operation of DSP-based audiovisual components and networked AV control systems
• Daily communication with the PMO of project status including immediate communication of any issues which may impact successful, timely completion of project
• Perform hands on client training upon completion of project
• Ensure Customer Acceptance Form is signed and sent back to the PMO upon client sign off
• Ensure all ‘red lined’ engineering drawings are completed and returned upon completion of project
• Provide post-installation support in transition to Yorktel tech services departments
• All other duties as assigned

Skills and Additional Qualifications:

• Professionalism and Integrity
• Work as part of a team
• Exceptional customer service skills
• Exceptional written, verbal and interpersonal skills. 
• Problem solving
• Ability to work a flexible schedule, including extended durations of night / second shift work.
• Extensive use of business computer systems including Microsoft Office applications such as MS Word, Excel, Outlook and MS Project.
• May require occasional lifting (up to 50 lbs)
• Requires extensive sitting, standing and walking
• Domestic travel requiring multi-night stays within and at times outside the local work area
• Valid passport; International travel possible
• Valid U.S. driver’s license 
• If permissible by applicable law, may be required as a condition of employment to complete a background check and/or drug test if required by law or by current or future contracts/clients/vendors, etc.
• Must be willing to apply for security clearances, SSA Suitability, and other related clearances to be able to work at certain customer locations.

Join us and you will enjoy an excellent salary and benefits package, including 401k and Flex 125 plans.

We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, Genetic information and testing, family and medical leave, sexual orientation and gender identity or expression, protected veteran status, or any other characteristics protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or otherwise oppose discrimination.

#LI-Remote