Head of Digital Product, Consumer & Business Banking

Candescent is the leading cloud-based digital banking solutions provider for financial institutions. We are transforming digital banking with intelligent, cloud-powered solutions that connect account opening, digital banking, and branch experiences for financial institutions. Our advanced technology and developer tools enable seamless, differentiated customer journeys that elevate trust, service, and innovation. Success here requires flexibility in a fast-paced environment, a client-first mindset, and a commitment to delivering consistent, reliable results as part of a performance-driven, values-led team.  With team members around the world, Candescent is an equal opportunity employer.

About Candescent

Candescent is a modern, API-first digital banking platform serving over 1,300 banks and credit unions, reaching more than 30 million users. Recently carved out from the digital NCR Voyix and now backed by Veritas Capital and Canapi Ventures, Candescent delivers cloud-native digital banking solutions across onboarding, money movement, fraud, CRM, and branch experience. Its open, extensible platform powers secure, scalable innovation across consumer and business banking.

Role Overview

Candescent is in a mission to be the leading intelligent omnichannel platform for banks and credit unions of all sizes. The product strategy focuses on creating leading experiences powered by common platform capabilities. As Head of Digital Product – Consumer & Business Banking, you’ll be responsible for delivering industry-leading digital experiences that drive acquisition, engagement, servicing, and loyalty for both retail and business banking customers. You will own the end-to-end product vision, roadmap, and execution across digital journeys and features used by millions of banking customers daily. You’ll lead a team of 25 product managers across 21 teams focused on customer-facing innovation—partnering with platform teams to bring powerful, user-centric solutions to life.

Key Responsibilities

1. Product Vision & Strategy

• Define the product strategy and roadmap for digital banking experiences for consumers, small businesses, and commercial users that takes Candescent to first an industry leadership position and then strives to be a leader among the top banks
• Prioritize features and experiences that drive measurable outcomes: digital adoption, deposit & loan growth, engagement, retention, satisfaction.

2. Customer Experience Leadership

• Candescent want to be known as a leader design and customer led experience
• Champion seamless, intuitive, secure digital experiences across channels (mobile, web, embedded and agentic).
• Guide design direction in partnership with UX to ensure accessibility, personalization, and emotional engagement.
• Drive continuous discovery and user testing across personas and institutions.

3. Core Journeys Ownership

• Lead digital innovation across core banking journeys including:
• DIY service features for anything and everything
• Dashboards and money movement
• Spend management and alerts
• Bill pay, transfers, external account linking
• Business accounts receivables, accounts payable and cash flow
• Embedded onboarding, cross-sell, and servicing

4. Partnering Across the Ecosystem

• Work closely with Engineering, Agile, Design, Product Ops, and Marketing to ensure launch-readiness, internal alignment, and scalability.
• Collaborate with financial institutions, customer success, and implementation teams to gather feedback and prioritize product enhancements.
• Coordinate with the Platform and Integration teams to deliver robust, compliant, and secure features.

5. Commercial Readiness & Success

• Support packaging and positioning of retail and business banking modules.
• Collaborate with Sales, Marketing, and Pricing teams to ensure product-market fit and differentiated messaging.

6. Team Leadership

• Lead, mentor, and grow a team of product managers and leads aligned by customer type and product area.
• Foster a culture of empathy, velocity, cross-functional collaboration, and outcome-driven product development.

About You

• 15+ years of experience in digital product management, ideally in fintech, banking, or high-scale SaaS.
• Proven leadership in building and scaling B2C and/or B2B digital platforms, with a passion for elegant, secure, and compliant user experiences.
• Deep understanding of banking workflows, regulatory considerations, and the needs of both consumers and business customers.
• Adept at working with platform teams to translate capabilities (AI, APIs, integrations) into customer value.
• Strong product instincts combined with data literacy, structured problem-solving, and user empathy.
• Experienced in building high-performing product teams in complex environments.

Why Join Us

Lead the digital experiences that directly touch millions of users across hundreds of community and regional banks. Operate in a product-first culture, with a modern tech stack, strong executive backing, and scale-ready architecture. Influence the next chapter of digital banking transformation at the intersection of innovation, trust, and community banking.

Collaborate with a talented, mission-driven team committed to building exceptional financial experiences.

Statement to Third Party Agencies
To ALL recruitment agencies: Candescent only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, Candescent employees, or any Candescent facility. Candescent is not responsible for any fees or charges associated with unsolicited resumes.