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Executive, Virtual Banking

Key Facts

Remote From: 
Full time
English

Other Skills

  • Customer Service
  • Time Management
  • Communication
  • Quality Driven
  • Detail Oriented

Requirements:

  • Handle inbound telephone interactions for Conventional and Islamic Bank customers.
  • Handle inquiries or requests received via other electronic channels (emails or internet banking).
  • Provide correct information and resolve problems efficiently within the specified timeframe.
  • Maintain the highest quality of Customer Experience by avoiding repeated mistakes.

Job description

Create your future with Affin! ​​You too can make a difference.

Join us at AFFIN, where the open minds meet and be inspired by a shared commitment to great work. Here, you don’t just stay at the forefront of the industry – you can make a difference too.

  • Handle inbound telephone interaction for Conventional and Islamic Bank customers.
  • Handle inquiries or requests that are received via other electronic channels (emails or internet banking)
  • Provide correct information and resolve problem efficiently within time frame.
  • To avoid repeated mistake and to ensure that the Customer Experience delivered at the highest quality.

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