Help Desk Technician at AccelOne

About Us

AccelOne provides custom software development and design services for companies across the U.S. and Latin America. Built on core principles of transparency, communication, and accountability, we deliver high-quality, scalable solutions that support our clients’ long-term success.

About the Project

Our client is a global leader in cybersecurity training and professional development, founded by industry pioneers and widely recognized for its hands-on, practical learning approach. Their programs help organizations worldwide develop critical security skills and close the cybersecurity talent gap.

The client operates as a fully remote organization with team members across more than 40 countries, bringing together experienced IT professionals, internationally published authors, and conference speakers from both private and public sectors. Their environment requires strong IT operations, security awareness, and reliable internal support to enable distributed teams to operate efficiently and securely.

Role Summary

We are seeking a Help Desk Technician to provide day-to-day IT support for internal users and systems. This role focuses on user support, hardware and software troubleshooting, system maintenance, and enforcing security and access policies. The ideal candidate is hands-on, detail-oriented, and comfortable supporting both standard and custom internal systems in a fast-paced, security-conscious environment.

⭐ Responsibilities

• Assist in designing and applying standard configurations for user workstations and devices

• Deploy, configure, and set up new machines and user accounts

• Provide daily troubleshooting and debugging for internal systems and applications

• Perform regular system maintenance, including patches and software updates

• Assist with user account setup and termination for Cebu-based employees

• Manage hardware and software license inventory

• Enforce and maintain strict security and access control procedures

• Coordinate troubleshooting and escalations with external vendors when needed

• Monitor system logs to ensure compliance with IT policies and report issues to management

• Maintain local servers and related hardware infrastructure

• Provide off-hours and weekend support as required

• Perform other IT-related duties as needed

⭐ Required Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field

• At least 2 years of experience providing IT user support and troubleshooting in an office environment

• Strong experience with Windows 10 troubleshooting and maintenance

• Hands-on experience working with servers, networks, switches, and cabling

• Solid knowledge of LAN and WAN troubleshooting

• Experience working with VPNs

• Ability to understand and work with GPG/PGP across different email clients

• Experience maintaining and troubleshooting Microsoft Office

• Experience supporting and maintaining custom or “home-grown” software solutions

• Willingness to provide off-hours and weekend support

⭐ Preferred Qualifications

• Experience with scripting and automation

• Relevant IT or technical certifications

• Exposure to security-focused or compliance-driven environments

⭐ What We Offer

• 100% Remote work

• Competitive compensation aligned with experience

• Opportunity to work with a globally distributed, highly technical team

• Professional growth in a security-focused, international environment

• A collaborative and people-first culture that values accountability and continuous improvement