Logo for 1-800 CONTACTS

General Call Center Positions

Key Facts

Remote From: 
Full time
2 - 23K yearly
English

Other Skills

  • Customer Service
  • Empathy
  • Problem Solving
  • Decision Making
  • Adaptability
  • Communication
  • Time Management
  • Teamwork
  • Enthusiasm
  • Innovation

Roles & Responsibilities

  • Customer-first mindset with a passion for helping others
  • Strong communication and interpersonal skills
  • Ability to work remotely from approved states (Utah, Texas, North Carolina)
  • Willingness to thrive in a fast-paced, customer-focused environment

Requirements:

  • Provide excellent customer service to SeekWell/1-800 Contacts customers via phone, chat, or email
  • Assist customers with product information, orders, and issue resolution to ensure satisfaction
  • Maintain accurate records of customer interactions and transactions according to company policies
  • Uphold a customer-first culture and contribute to a positive team environment in a remote work setting

Job description

Join our rockstar team at 1-800 Contacts!

Are you ready to make a difference in an industry that’s all about empowering people to see clearly? At SeekWell (parent company of 1-800 Contacts, The Framery and Luna), we’re always on the lookout for passionate, innovative individuals who thrive helping others and want to be part of a company that truly puts the customer first.

We are currently not hiring but are continuously accepting resumes for our Customer Department. If you think you’re a great fit, submit your application!

What to expect after you apply

While we’d love to connect with everyone, due to the volume of applications we receive, we’ll only reach out if we feel your skills and experience are a strong match for the role. We appreciate your understanding and encourage you to keep an eye on future opportunities with us—you could be the perfect fit for another position down the road!

Who we are

At SeekWell, our goal is simple: make it easier for people to access the vision care they need. For almost 30 years, 1-800 Contacts has led the charge with legendary, award-winning service, and we’re continuing that legacy through innovation, top-notch products, and businesses that make customers cheer. And optometrists? Well, let’s just say we keep them on their toes!

We’re proud to be backed by KKR, one of the world’s largest private equity firms, but it’s our people who make us great.

Why you'll love us

For over 30 years, 1-800 Contacts has excelled in simplifying the process of getting contact lenses, while making it affordable and hassle-free. AND, we empower our team to make it happen—without jumping through hoops or asking for permission. Our employees rave about our culture, our commitment to customer satisfaction, and how every day brings a new opportunity to WOW someone.

This isn’t your average call center job; it’s a career where you can thrive, grow, and be part of a winning team.

Sound like you? Apply now, and let's see if we’re a perfect fit

Approved remote working locations for our call center associates are currently Utah, Texas, and North Carolina and are subject to change at any time.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

#LI-Remote

*For remote hourly applicants to be considered, you must live in one of the following approved states: Utah, Texas, North Carolina

It is anticipated this position will have a salary within the range listed below, depending on the candidate’s qualifications for the role. The successful candidate may also be eligible to enroll in several benefits including medical, dental, vision, 401(k), and others provided the work schedule meets the minimum Company requirements.

United States Remote Hourly Range
$12$15 USD

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