Key Facts

Remote From:

Full time

Expert & Leadership (>10 years)

English

Hard Skills

MPLS VPN Sales Management Engineering Documentation Network Administration Proof Of Concept (POC) Development Business Intelligence Tools Network Architecture Risk Management Help Desk Support Network Troubleshooting Juniper Network Technologies Customer Engagement Strategy Presentation Training Technical Leadership

Other Skills

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Teamwork
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Knowledge Transfer
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Results Focused
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Verbal Communication Skills
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Relationship Building

Nokia Federal Solutions Inc

About Nokia Federal Solutions Inc

At Nokia Federal Solutions, we build scalable secure networks for mission successAs the U.S. Government’s trusted partner for 5G mission-ready solutions, we are pioneering networks that sense, think and act by leveraging our work across mobile, fixed and cloud networks. In addition, we create value with intellectual property and long-term research, led by the award-winning Nokia Bell Labs. Our solutions are designed to meet the unique needs of federal government agencies. Through technology leadership and trusted partnerships, Nokia Federal is helping the U.S. Federal Government modernize its IP and optical networks and build 5G private and tactical wireless networks.The U.S. Government trusts Nokia Federal to deliver secure, reliable and resilient networks today – and work with us to create the digital services and applications of the future.

Founded: 2018

Company size: 51 - 200

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Job description

Description

** This position is contingent upon contract award. **

The Resident Engineer (RE) position is a post-sales role that is customer facing, representing Nokia Federal Solutions (NFS) to government customers. The RE role will support customer testing and ongoing operations and perform Proof of Concepts (PoCs)/demos. We are looking for an RE, who has extensive hands-on experience in IP/MPLS, with configuration knowledge of the Nokia IP routing portfolio.

Need to be able to work independently, and as a team member, and be responsible for acting as the technical lead when dealing with customers.
Need to be energetic, results-oriented, and a self-starter.
Knowledge sharing with customer on operational and troubleshooting of Nokia’s router solutions.
Lead design discussions with the customer on NFS's behalf and consult with CSAs for design validations.
Engage in the day-to-day activities of the customer as related to Nokia products and services.
Produce and deliver product configuration based on pre-defined network designs.
Produce detailed Network Migration Services (Method of Procedure [MOP]) to support our customer's requirements.
Act as on-site technical prime/Subject Matter Expert (SME) in IP/MPLS, be able to engage customers, present viable technical solutions, and articulate their value to our customers.
Act as on-site technical prime for validating/supporting automated service creations and report generation tools.
Assist with design documentation, training documentation, and various customer-facing documents.
This includes the ability to conduct knowledge sharing with the customer.
Work closely with customers to test, design, and plan for network deployments and live migrations of customer traffic on IP/MPLS equipment.
Familiarity/ability to operate test equipment i.e. IXIA/Spirent for L2 and L3 scenarios.
Design service for/upgrade/configure Nokia's IP/MPLS products.
Develop and maintain strong relationships with customer's technical teams.
Develop and maintain in-depth technical and marketing knowledge of key Nokia IP product lines.
Work directly with end customers and in a consultative manner with product support teams, regional customer support teams, the R&D organization, and pre-sales (Customer Solutions Architect [CSA]) teams to deliver projects
Contribute to the creation of customer network evolution plans, and actively position our technology strategy, solutions, and products to address customer needs.
Facilitate Nokia product ticket resolution created by customer by working with Nokia’s Technical Support organization.
Address complex technical risks (e.g. product roadmap availability) with mitigation plans and solutions which generate solid business impact.
Work with customers on Proof of Concepts (PoCs), trials, demos etc. and provide first-level support in event of configuration questions.
Travel: This position will require travel, 10% to 20% of the time.

Requirements

Bachelor’s degree in Electrical Engineering, Information Systems, Computer Science, or related field or equivalent experience.
At least 10 years’ experience in an IP/MPLS focused customer facing post-sale role (or consulting systems engineer, technical marketing engineer etc.) role in telecom industry, government, or equivalent military experience.
Detailed understanding of IP/MPLS technology and network implementation in a Service Provider (SP) environment
Knowledge and experience of configuring EVPN, specifically EVPN-MPLS
Knowledge and experience of configuring Segment Routing (SR), specifically SR-MPLS and ideally SRv6
Hands-on knowledge of Nokia IP routing portfolio (SR OS) i.e. ability to configure/troubleshoot the equipment, including relevant certification (SRA/NRSII)
Hands-on knowledge of competitor’s IP/MPLS routing products i.e. ability to configure/troubleshoot the equipment (Cisco/Juniper/Arista), including relevant certification (CCIE-SP, JNCIP-SP) would be beneficial
Secret level security clearance, or the ability to obtain one.
Excellent written and verbal communication skills.