Account Manager

Job Title: Account Manager

Territory: Florida

Reports To: Director of National Accounts 

Supervises: Repair/Install Technicians 

Job Classification: Salary, Exempt

Salary Range: $60k-$80k Annually (depending on experience, skills, and abilities) + Commission

This position is temporarily remote; Position will be in-office in the future. 

SUMMARY OF ESSENTIAL DUTIES AND RESPONSIBILITIES

The Account Manager is responsible for delivering technical expertise, comprehensive training, and ongoing support to both technicians and existing and prospective clients. This role focuses on managing and nurturing client relationships within the assigned territory, ensuring high levels of satisfaction and service quality. As the company's services evolve, the Account Manager will adapt to meet changing client needs and organizational goals.

Key Responsibilities Include:

• Direct management of all technicians in the territory, providing in-depth training, technical support, and guidance, ensuring adherence to best practices and safety standards
• Manage a territory of existing and new business; maintaining client relationships in territory via excellent communication, reliability, and services
• Performing onsite visits with existing clients on a regular basis as agreed in their contracts, and supporting their needs including service, training, and communication
• Onsite meetings with new clients for service, assessments, and solutions
• Train clients, channel partners, etc. on chemical feed systems and VivoPoint software
• Provide technical support, repair and installation of VivoPoint chemical feed systems, including controllers, modems, feed devices, tubing, injectors, etc. when technician or channel partner is not available
• Provide technical support and perform installations, repairs, and maintenance on pumps, filters, heaters, etc., as needed when technician or channel partner is not available
• Complete onsite assessment and provide information and worksheet data as requested
• Take photo documentation of job sites, projects, and work completions as requested
• Partner with the Strategic Growth Executive to do property walks; scope all jobs and submit requirements to procurement team for proposal generation
• Provide material and labor cost estimates for repairs and installations as requested
• Record all service visit information on VivoPoint via entering manual readings, entering/updating service orders, and completing equipment profiles
• Record detailed notes on all service visits in NetSuite
• Communicate visits, repairs, and follow up information to supervisors in a timely manner 
• Expected to respond to emergency situations ASAP
• Must wear appropriate PPE at all times
• Must communicate any needs for specialty tools, PPE, training, or support to supervisors immediately upon discovery of need
• Responsible for overseeing budget and spending in territory, while maintaining a positive profit margin at all times. Budget includes monitoring clients’ chemical spending, materials, equipment, parts, and labor
• Communicate with billing department regarding job and project completions and parts used in a timely manner 
• Must be able to gather parts and equipment from supply houses and other locations as needed
• Attend meetings, trainings, and company gatherings as needed
• Responsible for thorough knowledge of management company policies and property community policies
• Additionally duties may be assigned based on changes in client needs and in company needs and services offered

QUALIFICATIONS

• Excellent interpersonal communication skills
• Must maintain the highest level of professionalism at all times: must maintain a professional appearance, and must have a friendly and professional attitude
• Must possess high organizational skills and be detail oriented
• Maintain a strong work ethic, be self-motivated, and have a high sense of responsibility
• Strong computer skills in MS Office (Email, Word, Excel, Calendar), GSuite (Gmail, Google Sheets, Google Docs, Calendar), or similar. 
• Strong knowledge of commercial water chemistry and balancing water chemistry
• Strong knowledge of various manufacturers’ circulation and filtration systems and chemical automation systems and chemical feed devices
• Exceptional knowledge of swimming pool regulations and codes
• Ability to travel out-of-state and overnight when needed
• Ability to work nights and weekends as needed
• Experience and first hand knowledge of electrical and plumbing systems and use of power tools
• Must be able to lift, move, carry up to 75lbs 

SUPERVISORY RESPONSIBILITIES

• Position will supervise Repair/Install Technicians and any Channel Partners who work in the assigned territory 

EDUCATION and/or EXPERIENCE

• 2+ years of experience in the aquatics industry required
• 2+ years of technical work experience with commercial aquatics that includes experience with water chemistry and balancing, electrical and plumbing systems
• 2+ years of technical work experience with installing, repairing, maintaining commercial circulation and filtration systems and chemical automation and chemical feed devices
• Currently or previously held CPO license preferred. Must obtain CPO license within first 90 days of employment if license is not held or active 
• Valid driver license that has been valid for at least the last 2 years
• Must be over the age of 21
• Ability to communicate effectively in English. Bilingual a plus!
• Successfully pass a thorough background check, including a DMV/driving record check