Key Facts

Remote From:

Full time

Mid-level (2-5 years)

English

Hard Skills

Auditing Auditing Standards Service Planning Fiscal Management Staff Planning Medicaid Waiver Employee Retention Emarsys Plan Of Action And Milestones (POA&M) Employee Engagement Person-Centered Therapy

Other Skills

•
Supervision
•
Microsoft Excel
•
Incident Reporting
•
Training And Development
•
Quality Assurance
•
Team Leadership
•
Communication
•
Training And Development
•
Time Management
•
Detail Oriented
•
Problem Solving

Roles & Responsibilities

3-5 years of experience in OPWDD Waiver Programming, preferably SEMP
Bachelor's degree preferred
Proficient with Excel and Microsoft Office Suite; strong data management and reporting skills
EHR/CMIS administration and ability to troubleshoot back-end issues for staff

Requirements:

Lead and supervise field-based DSP-Job Coaches, coordinating daily operations of the SEMP program to meet fiscal and programmatic goals
Ensure quality service delivery through site visits, policy adherence to SEMP, OPWDD and OMIG guidance, scheduling, staffing, and thorough service documentation and billing readiness
Manage program budgets, oversee staff training and performance, ensure mandated trainings, incident reporting, QA/QI initiatives, and audit-ready records
Cultivate relationships with employers, funding sources, schools, and agencies; guide participant progression through Discovery, Job Development, Placement, Stabilization, and Long-Term Follow Along

Goodwill Industries of Greater New York and Northern New Jersey

About Goodwill Industries of Greater New York and Northern New Jersey

Goodwill Industries of Greater New York and Northern New Jersey, Inc. (Goodwill NYNJ) is a 501(c)(3) nonprofit organization which operates 27 retail stores and donation centers throughout the region powered by donations of clothing and household items. Goodwill NYNJ translates those donations into workforce development services for people with disabilities and the unemployed. For over 107 years, the agency’s mission has been to empower individuals with disabilities and other barriers to employment to gain independence through the power of work. Annually, Goodwill NYNJ provides services to thousands of New York City Metropolitan Area residents - in workforce development, services for individuals with disabilities and retail training leading to employment to build better lives for participants and their families. Learn more about Goodwill NYNJ at http://www.goodwillnynj.org; follow us on Twitter: @GoodwillNYNJ; and find us on Facebook or Instagram: GoodwillNYNJ.

Founded: 2018

Company size: 1001 - 5000

Website LinkedIn See all jobs →

Job description

Key Job Considerations

Seeking a candidate with supervisory experience, delivering OPWDD Medicaid Waiver funded Supported Employment Services to the I/DD population
Responsible for overseeing a staff of approximately 12 DSP-Job Coaching staff and a combined caseload of approximately 150 individuals
Provide field-based support to staff throughout various NYC worksites
Track record of successfully placing participants in community-based jobs using ETP/Discovery model of employment

Goodwill Industries of Greater New York and Northern New Jersey, Inc.

Job Description Form

Title: Field Supervisor (SEMP) Location: New York, various location

Reports To: SEMP Director Cost Center: 2306-01

General Purpose: In a few brief sentences summarize the primary duties and responsibilities.

The SEMP Supervisor oversees a team of field-based DSP-Job Coaches coordinating support for the program participants assigned to each DSP. This includes administration of all aspects of an ongoing vocational support program including planning, staffing, controlling program activities, and achieving fiscal and programmatic goals.

Essential Functions: Describe the intrinsic job duties that define the core responsibilities of the job.

ESSENTIAL JOB FUNCTIONS AND OTHER REGULAR RESPONSIBLITIES (FROM JOB DESCRIPTION AND OTHER SOURCES OF ASSIGNMENTS)

Coordinate daily operations related to the provision of SEMP services including conducting and / or overseeing:

• Daily oversight of DSP Staff and assurance of adherence to SEMP Policy & Procedure

manual as well as various OPWDD and OMIG Guidance documents

• Site visits to ensure quality of services Maintain good relationships with employers to be able to troubleshoot account issues

• Maintain high retention rate at job sites and ensure that staff provide appropriate

supports in line with Staff Action Plans and individual needs of client at the job site to

maintain employment

• Scheduling staff coverage, workloads, & program activities

• Service Planning and service documentation including teaching staff to properly write,

Daily Progress notes, Life Plans and Staff Action Plans, that meet Quality & Billing

Criteria

• Direct Reports may include a mix of Intensive and Extended DSPs

Review and approval of staff expense reports
Coordination of efforts to move program participants through the various service ‘buckets’ i.e. Discovery, Job Development, Placement, Stabilization and Long Term Follow Along (extended phase)

Conduct reviews of procedures and processes to ensure effectiveness of services provided and compliance with all internal and external regulations.
- Responsible for ensuring staff maintain documentation in audit ready condition
- Ensure programs operate within approved budgets by monitoring income and expenses and making required adjustments throughout the fiscal year.
- Monitor participants’ attendance and units of service to ensure programs meet annual budget expectations.
- Provide staff with supervision, training, and follow-up support to help them achieve program objectives.
- Ensure all staff receive trainings mandated by Goodwill and regulating agencies (e.g. OPWDD, ACCES-VR and DOL) in required time frames.
- Implement Person Centered Practices, employment, promotion of independence, and community integration in programs
- Develop and maintain positive relationships with businesses, funding sources, schools, and other agencies

Other Operations Manager Duties

Ensure program activities and billing conforms to Funding Source Service Delivery & Billing Guidelines and are in compliance with OMIG guidelines, and NYCRR guidelines.
Certification in current EHR/CMIS system in order to ensure integrity in program modules, administration of billing units, invoicing, creating new queries, and other vital functions on the back end of the EHR module.
Implement appropriate QA/QI surveys, training, plans, etc.
Incident reporting for programs
Supervises special vocational, employment, and quality improvement projects as assigned by AVP.
Responsible for hire/terminations.
Work effectively with employers to facilitate accommodations and mitigate issues for greater job retention.
Knowledge and use of various online databases including: eMedNY, CHOICES, IRMA
Other various duties as assigned by management

Qualifications/Basic Job Requirements: Describe the skills, knowledge and abilities required. Include minimum educational and experience requirements and preferences.

Bachelor’s degree preferred
3-5 years’ previous experience working in OPWDD Waiver Programming, preferably SEMP.
Proficient and comfortable creating Excel spreadsheets to manage data and present information and develop charts and graphs
Supervisory Experience a plus
Experience with ID/MH population is a plus
Excellent computer skills e.g. Microsoft Office Suite, Outlook 365, Teams, Zoom & EHR Database administration necessary (Must be able to help and trouble shoot common problems and set up that staff may have without needing to elevate to IT Support
Knowledge of Medicaid HCBS Waiver Services

Scope of Responsibility & Positions Supervised: Where applicable describes level of authority, decision making discretion, consequences of actions, supervisory and fiscal responsibility. Provide metrics where possible. Level of supervision received.

DSP-Job Coaches Report directly to this position

Special Working Conditions: Describe unusual working conditions or environmental factors.

Travel required - including field visits to assure staff working remotely out in the field are following regulations and working effectively with participants and employers.

Approvals:

Direct Supervisor/Manager: _________________________ Date: ____________

VP: ____________________________________________ Date: ____________