Solutions Engineer

Company

Mako is a leading fintech firm, building software to bring top asset managers and their clients into the cloud. Our SaaS platform allows firms to onboard new clients, interact with their existing clients and simplify costly back-office procedures with smart automation and great user experience.

This is a pivotal time for a transition to cloud services, which has fueled rapid growth in our customer base, as firms seek a product of our quality in order to put their best foot forward to remote clients.

As we continue our rapid client growth, we’re now seeking a dynamic professional to engage with our newest clients, set them up on our systems, and make sure they receive fantastic service. This is an entry-level software development position, where you'll gain experience in Git, Agile project management, and more. If you are hungry for challenges and continuously evolving responsibilities, this is a great position for you!

Tasks

• Customer onboarding: Working closely with the Manager, Solutions Engineering, you’ll transform new clients into satisfied users of our product:
• Onboard new clients by writing JSON templates to encode form logic, and adjusting PDF forms to match JSON templates
• Provide technical support for enterprise customers you’ve onboarded
• Contribute to Mako’s success with documentation, recommendations on process improvements, and recommendations on new product features.

Background

• Educational background in computer science, math, physics or engineering.
• Basic coding and debugging skills, such as Python, VBA, JavaScript, etc.
• Strong organizational, time-management and communication skills.
• Takes initiative and acts proactively.
• Insight into how to make processes more intuitive and user-friendly.
• Bilingual (English/French) an asset.
• Experience in financial services an asset.

Location

• Remote, but we also have offices based in Montreal, Toronto and Vancouver
  

Why work for us

• Follow this link to see a video that stars some of our current Solutions Engineers: Now Hiring Solutions Engineers at Mako Fintech - YouTube
  
• Starting salary: 52 000$.
• High-end Mac or PC laptop, and $1000 budget to outfit your home office
• Blazing fast career growth: SE's have been promoted to Senior SE, Manager or Sales Engineer within a few months of joining
• Equity in a fast-growing start-up.
• Gold-plated health and wellness benefits, extensive vacation policy.
• Amazing team of intelligent, passionate and friendly individuals who continuously push each other to do better.