Key Facts

Remote From:

Full time

English

Hard Skills

SQL (Programming Language) Oracle Databases Linux Commands Incident Management Application Monitoring System Monitoring Report Generators Escalation Management Incident Management Email Management Mobile Telephony Alarm Devices Help Desk Support Stakeholder Communications Computer Systems Infrastructure Management Help Desk Support Cellular Networks Customer Centricity

Other Skills

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Microsoft Office
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Customer Service
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Collaboration
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Communication
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Time Management
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Growth Mindedness
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Problem Solving

Roles & Responsibilities

Bachelor's degree in Electronics or Computer Engineering.
0-3 years of relevant telecom/IT experience (Tier 1/Tier 2 support experience preferred).
Linux (CLI) basic to intermediate; SQL/Database knowledge (SQL, Oracle) basic.
Basic knowledge of telecom concepts (GSM, Mobile Networks) and MS Office.

Requirements:

Analyze and handle incidents discovered via standard monitoring or external customer requests according to company processes.
Handle customer requests via ticketing system and email, providing first-level support and acknowledgement.
Monitor organization infrastructure and applications using monitoring tools and emails.
Escalate alarms and issues promptly to the next level and generate/update reports for stakeholders.

Job description

Job Title

Operations Support Engineer

Department

Service Operations

Position Type

Permanent

Job Location

Bengaluru

Shift Timings

24/7( 3 shifts)

Work Mode

WFO

Industry Type

Telecom

Travel Required

Why Us?

MACH pioneered the roaming industry and established itself as the leading clearing expert for over 30 years. We are back more focused, determined, and motivated than ever before! MACH is a Lumine Group company. MACH stands for Multinational Automated Clearing House. Our goal is to enable more automation, allowing business, operational, and financial users to negotiate, execute, and settle optimal wholesale agreements effectively. We assist our customers in successfully transitioning from legacy to the newest settlement processes according to industry standards. We aim to constantly evolve roaming global services to drive more enterprise business and revenues.

Our success is built on diverse strengths across different teams, functions, and geographies summarized in our company values:

Open collaboration
Driving innovation
Customer commitment
Growth mindset
Deliver results

Please visit our website to know more about us - https://mach.com/

A Day in the Life of Operations Support Engineer:

Candidate will analyse and handle the incidents discovered either through standard monitoring or through external customer request as per the company process.

So, how are we going to keep you busy?

Handling the customer request via Ticketing system or Email.
Monitor the Organisation Infrastructure and Applications via Monitoring Tools and Emails.
First level support to the customer request and acknowledge the request.
Escalate the alarms and issues on time to the next level.
Report generation and updating to the stake holders of the organisation.

What will make you eligible for this role?

Bachelor of Engineering (Electronics or computer engineer)

Experience, that will be an advantage:

0-3 years of relevant experience in telecom/IT industry.

What will make you the best-fit for this role?

Linux – Basic/Intermediate Level (CLI)
SQL – Intermediate Level
Knowledge of Database– SQL, ORACLE
Basic Knowledge of Telecom (GSM, Mobile Networks)
0-3 year experience as a Tier 1/Tier 2 support engineer
Basic Operating system, MS Office Application knowledge.

Limitation and Disclaimer:

The aforementioned job description is aimed to provide an overview of the overall type and level of work being performed for this role; it shouldn't be interpreted as a complete list of all obligations, responsibilities, and qualifications needed for the job.

In no way does this job description imply or say that these are the exclusive responsibilities of the employee holding this position. Any additional job-related instructions or tasks that are requested by the manager must be completed by the employee.

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