Convoso is a leading AI-powered contact center platform purpose-built for revenue teams. Since 2006, Convoso has remained at the forefront of innovation, consistently developing solutions to drive customer growth while supporting adherence to regulatory standards.
Who We Are:
While headquartered in Los Angeles, the Convoso team can be found around the globe working in either a hybrid or remote capacity. Awarded as a "best place to work" company, our culture fosters team integrity, positive persistence, and continuous growth.
Our core platform powers successful sales teams across multiple industries, giving our customers a competitive edge and streamlined productivity. With built-in Al and automations, our product is a premium offering in a competitive space. We continue to grow our product capabilities to better serve our current customers and to expand into newer markets.
Convoso is looking for people who are excited about technology and innovation. We are a company of motivated team players with diverse backgrounds driving accelerated growth in a supportive, positive culture.
About the Role
Convoso is scaling its go-to-market organization and building a more disciplined, data-driven revenue engine to support predictable growth, retention, and expansion. The Sr. Director, Revenue Operations & Business Analytics will play a critical role in designing, operating, and continuously improving the systems, processes, and insights that power revenue performance across Marketing, Sales, Customer Success, Product, and Finance.
This role sits at the intersection of RevOps execution, GTM strategy, and business analytics. It is a senior, hands-on leadership role responsible for owning revenue data and truth, improving forecast and pipeline predictability, and establishing the operating cadence that enables the business to scale with clarity and confidence.
This is not a passive reporting role. The Sr. Director is expected to actively diagnose problems, drive change, and partner closely with functional leaders to improve execution quality across the full customer lifecycle.
Key Responsibilities
1. Build & Run a Predictable Revenue Engine
- Design and operate the core GTM processes, metrics, and rhythms that drive predictable bookings, retention, and expansion
- Own pipeline health, forecast accuracy, and stage consistency across the funnel
- Improve conversion rates, stage velocity, and execution discipline through data-driven insights
- Lead revenue forecasting, scenario planning, and performance analysis
2. Align GTM Teams Around One Operating System
- Ensure Marketing, SDR, Sales, Customer Success, Onboarding, and Product operate with shared definitions, metrics, and expectations
- Drive alignment on ICP, segmentation, lead qualification, routing, SLAs, and service tiers
- Support and enforce weekly, monthly, and quarterly GTM operating cadences
- Partner with functional leaders to improve accountability and execution consistency
3. Own Revenue Data, Analytics & System of Truth
- Build and maintain a unified revenue data model across the full customer lifecycle
- Partner with BI/Data Engineering to integrate CRM, marketing, product usage, billing, support, and finance data
- Establish and maintain consistent KPI definitions and data-quality standards
- Enable automated and self-service reporting to reduce manual effort
4. Deliver Executive-Ready Insights
- Develop dashboards and analysis that provide leadership with real-time visibility into ARR, NRR, churn, expansion, pipeline, and productivity
- Proactively surface risks, trends, and opportunities—before they become problems
- Support board materials, strategic planning, and OKRs with accurate, trusted data
- Translate complex data into clear, actionable insights for senior leaders
5. Improve GTM Productivity & Execution Quality
- Identify and systematize early warning signals for pipeline risk, forecast quality, and customer health
- Partner with Enablement to improve onboarding, training, and execution quality
- Analyze activity-to-output relationships to improve rep and CSM productivity
- Support territory design, quota setting, capacity planning, and compensation inputs
6. Own RevOps Systems & Scalable Infrastructure
- Own the RevOps tech stack, CRM, integrations, and automation
- Reduce tool sprawl and simplify workflows across the GTM lifecycle
- Drive automation and AI use cases that improve efficiency and predictability
- Support expansion readiness, new segment launches, and GTM experimentation
7. Cross-Functional Leadership & Influence
- Act as a strategic and operational partner to Sales, Marketing, CS, Product, and Finance leaders
- Influence behavior, process adherence, and data-quality standards across teams
- Lead and develop RevOps resources (direct or dotted-line) as the function scales
Qualifications
- 7–10+ years of experience in Revenue Operations, GTM Operations, Business Operations, or Analytics in B2B SaaS
- Experience operating in a scale-up environment
- Proven track record improving forecast accuracy, pipeline quality, and execution consistency
- Deep understanding of GTM funnels, sales processes, retention, and expansion drivers
- Strong analytical skills; hands-on experience with Salesforce, BI tools, and GTM automation
- Experience partnering closely with Sales Ops, CS Ops, Marketing Ops, Enablement, and Data teams
- Strong executive communication skills; able to simplify complexity and drive alignment
- Builder mindset with a high bias for action
What Success Looks Like (6–12 Months)
- Forecast accuracy consistently within ±5–7%
- Pipeline flow and stage consistency materially improved
- Trusted GTM dashboards used weekly by executives and functional leaders
- Clear visibility into ARR, NRR, churn drivers, expansion, and productivity
- Weekly GTM operating cadence running reliablyReduced ad-hoc reporting and manual data work
- GTM teams aligned around shared metrics, definitions, and execution standards
