Key Facts

Remote From:

Full time

Junior (1-2 years)

English

Hard Skills

Escalation Procedures Case Management Systems Help Desk Support Sales Management Client Education Customer Inquiries Help Desk Support Online Communication

Other Skills

•
Troubleshooting (Problem Solving)
•
Typing
•
Microsoft Office
•
Non-Verbal Communication
•
Communication
•
Analytical Skills
•
Active Listening
•
Multitasking
•
Adaptability
•
Problem Solving

Roles & Responsibilities

Ability to communicate in English (verbal and written) clearly
Good analytical and effective listening skills
Proficiency in typing and knowledge of MS applications
Flexible and able to adapt to changing shift schedules (including morning/evening shifts and weekends)

Requirements:

Attend to support cases via phone, email, or online tools; answer inquiries and prepare materials on product usage and sales
Analyze and categorize issues to route support cases to the appropriate support staff
Conduct client training and perform environment health checks
Handle sales inquiries and perform background checks on potential clients after receipt of sales inquiries

Azeus Systems Limited

About Azeus Systems Limited

=== Careers === Philippines - http://www.linkedin.com/pub/careers-azeus/19/781/282 === About Us === Azeus Systems Limited is an IT solutions provider with 20 years of experience in successfully delivering IT solutions to various clients in the public sector. Azeus operates in the United Kingdom, Hong Kong, and the Philippines, and is a public company listed on the Singapore Exchange. It has successfully delivered more than 300 systems to over 60 government departments and public authorities in Hong Kong and the United Kingdom. As a result, we have gained expertise and experience in system and product development and enhancement, integration, and support and maintenance. To comply with project requirements of public sector organisations we employ recognised methodologies, processes and practices in the IT industry. Azeus is proud to be a catalyst of change by delivering innovative and flexible solutions for the public sector. Azeus has been appraised at the highest level (Level 5) of the Capability Maturity Model Integration(CMMI) since 2003. As the de facto standard for assessing and improving software processes, CMMI accreditation at this level signifies high quality of products and services as well as successful delivery of our solutions in a methodical manner. CMMI also guarantees that quality and success are predictable and can be replicated every time.

Company type: SME

Industry:

Founded: 2018

Company size: 201 - 500

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Job description

The Product Support Specialist acts as the first point of contact for support cases. The PSS (Product Support Specialist) directly reports to the Support Manager. The successful candidate is expected to troubleshoot, answer basic queries, and direct the client towards proper use and management of the software application.

Responsibilities

Attend to support cases via phone, email, or online web tools
Answer enquiries and prepare materials on product usage and sales
Analyze and categorize issues to eventually route the support cases to the right support staff
Conduct client training
Perform environment health checks
Handles sales enquiries and background checking of potential clients after receipt of sales enquiries
Perform other related duties as assigned

Skill Qualifications

Ability to communicate in English, verbal and written, in a concise and clear manner
Good analytical skills
Effective listening skills
Proficiency in typing
Ability to multi-task
Knowledge of MS applications
Adept in using mobile devices

Requirements:

Bachelor's degree in any course related to Information Technology or Engineering is an advantage
Preferably with at least 1-year related experience in Level 2 Technical Support
Flexible, can adapt to changing shift schedules
- Available shifts:
  1. Morning Shift (8:00 AM - 5:00 PM)
  2. Evening Shift (11:00 PM - 8:00 AM)
- Amenable to work on weekends and holidays

Conditions