Observability Practice Lead

Do you enjoy organizing complex programs and leading initiatives with close attention to detail? Are you a self-starter who can juggle multiple time-sensitive priorities while driving business outcomes? Do you bring strong communication skills with writing, editing, presenting, and thrive in a fast-paced, collaborative environment?

cloudEQ is seeking an Observability Practice Lead to build, scale, and lead our Observability practice as a high-growth, high-margin business line. This role is ideal for a proactive, entrepreneurial leader who blends business acumen with operational rigor and is excited to join a growing, performance-driven organization.

The Observability Practice Lead owns full P&L responsibility and leads all aspects of strategy, sales alignment, delivery execution, and capability development for cloudEQ’s Observability business. This role balances near-term growth and margin delivery with long-term scalability, client satisfaction, and market differentiation.

P&L Ownership & Business Growth

• Own end-to-end financial performance, including revenue, gross margin, utilization, and recurring revenue targets.
• Develop and execute a multi-year growth strategy to expand predictable recurring revenue and overall topline growth.
• Translate strategy into execution through monthly operating reviews and KPI-driven dashboards.

Sales & Go-To-Market Alignment

• Partner with Sales and Marketing to define and execute GTM plays around key observability differentiators.
• Coordinate with cloudEQ’s sales organization and partner ecosystems (e.g., New Relic) to drive net-new and expansion opportunities.
• Oversee pre-sales solutioning, ensuring quality, consistency, and accuracy in proposals, estimates, and client presentations.

Delivery & Operational Leadership

• Lead onshore and offshore delivery teams to ensure high-quality, value-driven client outcomes.
• Establish scalable delivery frameworks emphasizing automation, reusability, and practitioner-led expertise ("Observability-as-Code").
• Maintain strong delivery governance, including CSAT, delivery KPIs, utilization, and quality controls.

Practice Strategy & Capability Development

• Evolve the observability services portfolio to include managed services and recurring offerings.
• Drive IP creation, automation, and reusable frameworks across engagements.
• Define and execute talent strategy, including hiring, cross-training, certifications, and scalable onshore/offshore models.
• Collaborate closely with Architecture, Customer Success, and PMO teams to deliver integrated client solutions.

Leadership & Governance

• Lead with a focus on business outcomes, accountability, and continuous improvement.
• Establish operating rhythms including scorecards, quarterly planning, and KPI-based accountability.
• Represent the Observability practice at the executive level and across cross-practice initiatives.

Key Metrics for Success

• Revenue growth and gross margin performance
• Recurring revenue expansion
• Client satisfaction (CSAT)
• Team utilization and delivery efficiency
• Innovation metrics (reusable assets, automation frameworks deployed)

Qualifications 

Required Qualifications

• 10+ years of experience in Cloud, Enterprise Systems, Observability, or professional services organizations.
• 5+ years leading P&L or delivery organizations with gross margin responsibility.
• Proven success building and scaling consulting or managed services offerings.
• Strong financial acumen with the ability to interpret P&L, pipeline, and utilization data.
• Experience leading distributed, cross-functional, and global teams.

Preferred Qualifications

• Familiarity with observability platforms such as New Relic, Datadog, Splunk, and enterprise observability maturity models.
• Understanding of how AI/ML enhances observability (AIOps, anomaly detection, predictive alerting).
• Background in mid-tier consultancies, systems integrators, or boutique MSPs.
• Demonstrated ability to convert project-based work into recurring managed services.
• Ability to effectively multi-task in a fast-paced environment
• Proficient computer and software skills
• Considerable knowledge of computer operations and applications
• Demonstration of planning, coordination, communication, and support to the organization

Core Competencies

• Exceptional written, verbal, and presentation communication skills
• Strong organizational and multi-tasking abilities in fast-paced environments
• Entrepreneurial, metrics-driven, and results-oriented mindset
• Collaborative leadership style across sales, delivery, architecture, and clients
• Proficiency with collaboration and productivity tools (Microsoft Office, Teams, Zoom/WebEx)

Education

• Bachelor’s degree required (BA/BS or equivalent)
• Master’s degree preferred
• Equivalent professional experience considered in lieu of formal education

Physical Requirements

• Must be able to sit and/or stand for up to 8 hours a day.
• Exerting up to 20 pounds of force occasionally, and/or up-to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.
• The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures transcribing; viewing a computer terminal; extensive reading; visual inspection involving minor defects.

Soft skills

• Strong listening, influencing, and problem-solving skills
• Self-motivated, adaptable, and resilient
• Team-oriented with a strong drive to deliver results and continuously improve

Benefits

• Health: QSEHRA Healthcare Reimbursement
• Retirement: 401(k)
• Vacation: Unlimited

cloudEQ is committed to building high-performing, inclusive teams. If you are energized by ownership, growth, and building something meaningful, we encourage you to apply.