Member Experience Analyst

MJK Connections is partnering with a client who's business revolves around supporting credit union clients. 

The primary responsibilities of the Member Experience Analyst are to assist the clients with a variety of projects, involving analysis and reporting of data. A desired element within this role would be past experience using data to tell a meaningful story that can be used to drive business decisions. Additionally the candidate will need to be able to respond to requests in a timely manner, as well as communicate clearly and effectively.

PRIMARY RESPONSIBILITIES:

• Handling analysis of data, both large and small scale, transforming the data into meaningful information using data visualization techniques with intent to drive action and business decision making.

• Work on high-impact strategic analytics projects to provide data-based insights and recommendations.

• Identify and extract data from sources to use in reporting, analysis and project development.

• Build and maintain recurring metrics, reports, and dashboards.

• Present findings to internal team members and/or clients.

• Creation of supplementary reports/analysis for programs offered by Member Loyalty Group.

• Create, prepare, and distribute Internal Service Survey, Relationship, Engagement reports.

• Assist  team in creating internal process efficiencies to help with both internal and external reporting.

• Support manager(s) in product/service benchmarks, executive KPIs, and new project initiatives.

• Assist in additional client and/or program support activities as assigned.

EDUCATION, TRAINING & SKILLS:

• Bachelor's Degree in a quantitative or business-related field such as Business, Economics, Finance, Mathematics, Statistics, Computer Science, or Engineering.

• Experience with large volumes of unstructured & structured data

• Experience building PowerPoint decks to convey analytical results and make business recommendations

• Ability to put structure around ambiguous business problems, designing analytical approaches based on available data

• Ability to translate analysis results into actionable business recommendations

• Excellent written and verbal communication skills

• Must be a team player.

• Must be able to handle working on multiple projects at once.

• Must have the ability to troubleshoot issues, and solve problems independently.

• Detail-oriented, well-organized and able to handle multiple tasks.

• Able to work independently with minimal guidance.

• Strong technical aptitude with the ability to independently learn new technology.

• Expert level with Excel, including experience with pivot tables

• Experience with data visualization tools (such as Tableau) a plus

• Experience with data blending tools (such as Alteryx) a plus

• Experience as a self-starter and working with varying degrees of direction

• Must have professional demeanor, positive attitude, patience, flexibility and a desire to provide exceptional service to internal and external partners.