Service Architect

About NCR VOYIX

NCR Voyix Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail and restaurant industries. NCR Voyix transforms retail stores and restaurant systems with comprehensive, platform-led SaaS and services capabilities. NCR Voyix is headquartered in Atlanta, Georgia, with customers in more than 35 countries across the globe.

The Services Architect (SA) plays a pivotal role within the pre-sales team, partnering with Services Sales Consultants (SSCs) and account teams to design tailored service solutions for retail customers. These solutions encompass NCR Voyix and multivendor hardware and software, with a strong focus on Global Services and Managed Services.

Key Responsibilities

• Lead the design and development of end-to-end service solutions, including Break/Fix, Managed Services, and multivendor support.
• Assess technical feasibility, cost elements, and profitability of proposed solutions to ensure alignment with NCR’s business objectives.
• Own the internal approval process for service proposals prior to customer submission.
• Drive the creation and negotiation of customer contracts through to signature.
• Collaborate with global teams and partners to build scalable, multi-region service models.
• Deliver compelling presentations and documentation that clearly articulate the business value of proposed services.
• Support the development of reusable assets including design templates, proposal documents, and pre-sales materials.
• Challenge commercial models to enhance competitiveness and customer value.
• Ensure timely delivery of comprehensive service design documentation.

Basic Qualifications

• Minimum 5 years of customer-facing experience in service design, pre-sales, and contract negotiation.
• Understand and summarise the contents of a corporate P&L.
• Proven expertise in Break/Fix and Managed Services frameworks, with strong knowledge of ITIL principles (preferably ITIL4).
• Demonstrated success in designing global or multi-region service solutions.
• Experience working with partner ecosystems to deliver integrated service offerings.
• Strong commercial acumen with experience managing deals exceeding $1M USD.
• Excellent communication skills—able to convey complex technical concepts clearly and persuasively.
• Skilled in services cost modelling and developing innovative pricing strategies.
• Comfortable presenting solutions to senior stakeholders and customers.
• Fluent in English (written and spoken); additional languages are a plus.

Preferred Qualifications

• Bachelor’s degree in Business, Engineering, Computer Science, Economics, or a related field; graduate degree preferred.
• Industry specialization in retail services.
• International experience or working within global teams.
• ITIL4 certification, TOGAF and ISO/IEC 20000 experience or accreditation.
• Multilingual capabilities.

Offers of employment are conditional upon passage of screening criteria applicable to the job

EEO Statement

Integrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity.  All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law.  NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential.  We believe in understanding and respecting differences among all people.  Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies
To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes

“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”