Project Manager-I

About the Team:
The Platform Implementation Manager (PIM) Team was created to help our top-priority merchants onboard, implement, and grow their business from day one. The team supports our merchants after they sign up, through their first weeks live, and delivers top-tier service and support. We focus specifically on the Company’s first-party Online Ordering product and features.

About the Role

• The Platform Implementation Manager (PIM) Team is looking for a Platform Implementation Specialist to own and manage all customer-facing components of our Online Ordering merchants’ onboarding and implementation.
• This role owns customer calls, communication, presentations, and troubleshooting across the first four weeks of the merchant lifecycle.
• Daily, you can expect to lead several merchant calls, troubleshoot new issues, and escalate questions to product & engineering.
• Occasionally, you’ll create and deliver collateral for our merchants to optimize their business and leverage our growth-product functionality better.
• You’ll work cross-functionally supporting our sales team to drive merchant satisfaction and with our Strategy & Operations team to share merchant feedback and allow us to improve processes and product offerings.
• You will report to the Associate Manager, Strategy & Operations, and work within our Commerce Platform organization.
• This primarily remote role close to one of our corporate hubs for easy co-working and collaboration across the team on occasion.

You’re excited about this opportunity because you will…

• Drive merchant onboardings & implementations with clear, concise communication.
• Deliver strong presentations and handle merchant frustrations with grace and support.
• Train our merchants on Company’s Online Ordering product and functionality.
• Create merchant collateral to improve their training and product usage.
• Become a product expert and cross-functional subject matter expert on Online Ordering.
• Collaborate and support our sales team with their merchant implementation challenges.
• Share product and operations feedback with our team on a regular basis to share our team’s trajectory and product offerings.
• Meet our team's high bar of internal and external service and timeline goals.
• Highlight opportunities for leadership to improve team workflows and merchant success.
• Be able to achieve immediate results and adapt to an evolving work environment.
• Look for ways to improve and want to shape the direction of the company.

We’re excited about you because…

• Bachelor’s degree or equivalent work experience 3-5 years of work experience in onboarding, implementation, project management and/or account management
• Able to complete tasks accurately, effectively, and on time with superb attention to detail
• Experience working successfully cross-functionally with individual contributors
• Excellent external and internal customer presentation skills

Why You’ll Love Working at Company

• We are leaders – Leadership is not limited to our management team. It’s something everyone at Company embraces and embodies.
• We are operators – We believe the only way to predict the future is to build it. Creating solutions to lead our company and our industry is what we do on every project, every day.
• We are learners – Everyone here is continually learning on the job, no matter if we’ve been in a role for one year or one minute. We are committed to learning and implementing what is best for our customers, merchants, and dashers.
• We are one team – The magic of Company is our people, together making our inspiring goals attainable and driving us to greater heights.