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Field Service Engineer, MALDI Biotyper

Key Facts

Remote From: 
Comoros, Brazil
Full time
Mid-level (2-5 years)
96 - 96K yearly
English, German

Other Skills

  • Microsoft Office
  • Communication
  • Lifting Ability
  • Teamwork
  • Organizational Skills
  • Reliability
  • Prioritization

Roles & Responsibilities

  • B.S. degree in electrical engineering, electronics, biotech, or chemistry-related fields, or equivalent experience; minimum 3 years' experience diagnosing and repairing mechanical, electro-mechanical, and/or electronic equipment.
  • Working knowledge of MS Office; basic understanding of network interfacing; valid driver's license.
  • Excellent communication skills with the ability to communicate complex technical issues clearly; strong customer focus; ability to interact with scientists (often Ph.D. or Master's in Biochemistry, Biophysics or Microbiology).
  • Ability to travel routinely, maintain a current passport, lift up to 50 pounds, manipulate small hand tools; strong organizational and prioritizing skills; able to work independently and in a team.

Requirements:

  • Performs Preventive Maintenance (PM) and basic services on MALDI Biotyper Systems, including verification of system performance and execution of detailed PM protocols with validation using complex organic and biochemical compounds.
  • Performs basic on-site troubleshooting using a Digital Volt Meter (DVM) or remote diagnostic software to determine whether an on-site service visit is required.
  • Re-qualifies the instrument after service repair by executing Operational and Performance protocols, including running complex compounds for verification.
  • Manages logistics and customer interactions, including travel arrangements and expense reporting, securing customer acceptance of PM or repairs, coordinating WebEx sessions and phone support, liaising with service/support centers, and attending required MALDI Biotyper product training.

Job description

visão global:

Bruker is one of the world’s leading analytical instrumentation companies enabling scientist to make breakthrough discoveries and develop new application that improve the quality of human life.  Our high-performance products and high-value life science and diagnostic solutions are trusted by leading businesses, institutes, and scientists worldwide.  Today, more than 9,700 employees at over 90 locations are working on this permanent challenge to make the world a better place.

 

***Please submit your resume in English to be considered***

 

 

We have a Field Service Engineer to perform Planned Maintenance on MALDI Biotyper instruments. This position is based in Atibaia, Brazil. 

responsabilidades:
  • Performs Preventive Maintenance (PM) and basic services on our MALDI Biotyper Systems. Preventive Maintenance involves verification of system performance, execution of detailed preventive maintenance protocols and final verification that the MALDI Biotyper application performs to Bruker specification. Preventive Maintenance also includes running complex organic and biochemical compounds that verify system performance. 
  • Basic troubleshooting on-site using Digital Volt Meter (DVM) or via remote diagnostic software to independently determine whether an onsite visit is required.
  • Re-qualify the instrument after service repair by executing Operational and Performance protocols including running complex compounds for verification.
  • Makes travel arrangements and generates individual expense reports.
  • Secures customer’s acceptance of the Preventive Maintenance or repair.
  • Coordinates customer WebEx Sessions, phone support, and lab facility inspection.
  • Required to attend certified MALDI Biotyper product training in German factory.
  • Communicates/works closely with service/support centers.
Qualificações:

Education and/or Experience:                                              

  • B.S. Degree in electrical engineering, electronics, biotech or chemistry related fields or equivalent experience.
  • Minimum 3 years' experience diagnosing and repairing mechanical, electro-mechanical and/or electronic equipment.

Qualifications:                                             

  • Working knowledge of MS Office products.
  • Basic understanding of network interfacing.
  • Valid Driver’s license.                                 
  • Excellent communication skills with the ability to communicate complex technical issues in an easy to understand manner.
  • General understanding of analog electronics, high voltage circuitry/circuits, laser technology, and high vacuum systems.
  • Customer focus and interaction and ability to interact and communicate with scientists who typically possess a Ph.D. (or Master’s Degree) in Biochemistry, Biophysics or Microbiology.
  • Strong organizational and prioritizing skills.
  • Ability to work independently yet has a team focus.
  • Must be responsive and reliable.
  • Ability to travel on a routine basis and maintain a current Passport as required for international travel.
  • Occasional lifting of up to 50 pounds.
  • Able to manipulate small hand tools.

 

Bruker is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other protected characteristics.

 

Certain positions at Bruker require compliance with export control laws and as a result, all interviewed candidates for all positions will be screened pre-interview to determine their eligibility in light of export control restrictions.  

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