Sr. Account Manager, Northeast (Remote)

About the Company 

Connect America and our family of brands, including Lifeline, have helped aging individuals and at-risk populations live safely and independently in their homes for more than 40 years. As North America’s largest independent provider of connected care, we deliver a growing portfolio of innovative technologies that help bridge the gap between healthcare providers, individuals, and their care partners. Our easy-to-use solutions support health and safety in a way that leads to enhanced quality of life, earlier interventions, reduced hospitalizations and peace of mind for an estimated 10 million lives every year. Together, we are enabling independence and redefining the global home healthcare market. 

Connect America has been recognized as one of Philly Happening’s Best Places to Work. Our award-winning customer service team has received the Best Service Award from Today’s Caregiver. In addition, our healthcare division was named Top Ten Home Healthcare Solutions Provider in 2019 & 2020.

At Connect America, we treat all our customers and team members ethically and respectfully, creating relationships built on trust. We work as supportive team members, developing customer solutions in a collaborative manner. If you are a dedicated, compassionate team player, come be a part of an organization that makes a positive difference in the lives of those we serve.

Our headquarters are located close to the city of Philadelphia, in Bala Cynwyd, PA. Learn more at www.connectamerica.com.

About the Role

As the Senior Account Manager, you will be responsible for growing Connect America’s footprint across the Northeast territory, while maintaining high customer satisfaction. You will develop and execute the strategies necessary to drive upsells, expansions, and competitive conversions within your market. The Senior Account Manager will take on either direct managerial responsibilities or mentorship duties depending on their market and experience. This role reports to the Director of Account Management, and the ideal candidate has a background in sales and customer success in healthcare.  

Responsibilities: 

• Drive growth by upselling products and services, expanding usage, and increasing overall referral volume within assigned markets 
• Lead, mentor, and coach a high-performing Referral Specialist team
• Provide mentorship to Account Management team
• Maintain strong customer relationships, serving as an escalation point for key accounts and ensuring a high level of customer satisfaction.
• Retain customers by ensuring high customer satisfaction and clear ROI
• Facilitate strategic meetings with director-level or higher customer stakeholders.
• Own and maintain strategic Action Plans for all key accounts.
• Participate in relevant industry conferences and local market events.
• Maintain accurate and complete Salesforce documentation and comply with all operational processes.
• Collaborate across departments and contribute to coaching, development, and team culture.
• Engage in cross-functional initiatives and receive positive customer/internal feedback.
• Collect feedback on deals and communicate issues or concerns in solution-orientated approach.
• Utilize deal reviews process and close plans to improve win rates and accelerate deals 

Experience and Skills Required: 

• Bachelor’s degree or equivalent experience
• 5+ years of sales experience in healthcare, selling clinical or technology solutions to providers
• Subject matter expertise on products and market trends
• Superior communication, written, oral, phone, webinar, presentation, and interpersonal skills
• Strong analytical skills, with the ability to measure and report on and create narratives around ROI
• Effective collaborator with experience working with senior leaders to recommend, plan, and execute organizational initiatives
• Ability to travel minimum 25%