Key Facts

Remote From:

Indiana (USA), North Carolina (USA), Oregon (USA)

Full time

Mid-level (2-5 years)

54 - 68K yearly

English

Hard Skills

Other Skills

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Communication
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Teamwork
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Organizational Skills
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Mentorship
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Report Writing

Roles & Responsibilities

Associate degree in Information Technology, Computer Science, or related field
2-3 years of Windows and Linux operating systems experience with hardware/asset maintenance and support
Experience with IT/OT hardware, OS, and software maintenance; knowledge of regulatory frameworks (NERC CIP, TSA) and security
CompTIA A+ and/or CompTIA Network+ and/or MCITP certification

Requirements:

Build, provision, and maintain servers and workstations (hardware assembly, OS configuration, and troubleshooting) to ensure secure, reliable IT infrastructure across Windows servers/workstations and Linux systems
Provide OS- and hardware-level support for critical IT infrastructure (physical and virtual) in the DEF Region, including Windows Server 2012/2016/2019, Windows 10 Enterprise, and Linux (RHEL 7-9)
Coordinate hardware upgrades and vendor activities (HPE, Dell) and integrate configurations to maximize reliability and regulatory compliance, leveraging automation tools as appropriate
Plan, design, install, and support critical computer systems in highly regulated environments; coordinate upgrades with control centers and business support teams; prepare activity/progress reports

Connection

About Connection

As a Global IT Solutions Provider, we connect people with technology that enhances growth, elevates productivity, and empowers innovation. Founded in 1982, Connection delivers valuable IT services and advanced technology solutions to business, government, healthcare, and education markets. Today, we serve our customers through our staff of highly trained Account Managers, our team of on-staff experts, and our efficient procurement websites. Additionally, we deliver global procurement solutions through our network of 500 suppliers in 174 countries. Twice recognized by Forbes as one of “America’s Most Trustworthy Companies,” our goal is to provide customers with the expert guidance, state-of-the-art tools, and exceptional service to solve their technology challenges. Throughout our community, we strive to inspire success and increase the value of IT investments. Our Values Respect: We are united by one common vision. We work together to create a winning culture built upon mutual trust and respect. Excellence: We focus on activities that drive results. We lead by example. We work to achieve excellence in all aspects of our business. We are always looking for better ways to serve our customers. Teamwork: We win together—all success is mutual. We are accountable to our customers, employees, and shareholders. We work as a team to effectively collaborate, and drive innovation. Integrity: We are honest and direct in all of our dealings. Honor above all else!

Company type: Large

Founded: 2018

Company size: 1001 - 5000

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Job description

Overview:

Connection has a fantastic opportunity through our Technical Staffing division for a Server Hardware Technician in Charlotte, NC. This is a full-time remote position(1 day a week in office) with benefits.

Provide enterprise level support of IT infrastructure technologies needed for critical business’ operations applications, server hardware support of HP and Dell, Windows troubleshooting, Server backup support. Server decommissioning with some Linux support is a plus.

Responsibilities:

Building, provisioning, and maintaining servers and workstations - requiring skills in hardware assembly, operating system configuration, and troubleshooting with a focus on ensuring efficient and secure IT infrastructure

Windows OS
Servers (Virtual & Physical) & Workstations
Utilizing BigFix Automation tool

Plans, designs, installs and/or supports critical computer systems in highly regulated and secure environment. Facilitates technical and business planning for upgrades in coordination with key business functions and control centers. Provides technical guidance related to critical infrastructure support software and hardware to members of the IT staff.
Develops (or assists in developing) functional standards for critical infrastructure software and hardware. Assists in the design and implementation of required systems that meet functional and compliance requirements for critical control center operations
Integrates critical infrastructure software and hardware configurations to maximize operational reliability and performance, and maintain regulatory compliance
Coordinates critical infrastructure hardware and software upgrades with control centers, business support teams and other areas of IT or other business units.
Prepares activity and progress reports regarding individual and project activity
Keeps abreast of new hardware, software, and compliance developments, evaluates alternative approaches, and recommends new hardware technologies, software or upgrades which enhance operational reliability and process efficiencies.
Provide OS Level Support for Critical IT Infrastructure, both physical & virtual for the DEF Region
OS Versions – Microsoft Windows Server 2012/2016/2019, Windows 10 Enterprise as well as Linux (RHEL 7/8/9)
Provide Hardware Level Support for Critical IT Infrastructure (Server/Workstation/Appliances)
Hardware Vendors - HPE & DELL

Min: USD $27.88/Hr. Max: USD $35.37/Hr. Qualifications:

Associates degree in Information Technology, Computer Science, or Other Related Degree
IT and OT Hardware, Operating System, and Software maintenance/support; CIOPS Network architecture and security; NERC CIP and TSA requirements and implementation
CompTIA A+ and/or CompTIA Network+ and/or Microsoft Certified IT Professional (MCITP)
Experience in Linux command-line, system configuration, networking, and security protocols
Ability to work effectively in a technically complex critical infrastructure environment
Strong understanding of regulatory compliance requirements (NERC CIP, TSA)
2-3-year practical experience with Windows/Linux operating systems and general computer asset usage and support
Hybrid Mobility Classification – Work will be performed from both remote and onsite locations, so employees should live within a reasonable daily commute to a Duke Energy facility.
Office/Data Center Settings