Key Facts

Remote From:

Full time

Mid-level (2-5 years)

English

Hard Skills

SQL (Programming Language) Oracle Databases Communications Systems Linux Commands Application Monitoring System Monitoring Report Generators Escalation Procedures Infrastructure Management Help Desk Support Business Communication Email Management Stakeholder Communications

Other Skills

•
Customer Service
•
Collaboration
•
Microsoft Office

Roles & Responsibilities

Bachelor's degree in Electronics or Computer Engineering
0-3 years of relevant experience in Telecom/IT industry
Basic/Intermediate Linux (CLI) skills
Basic/Intermediate SQL and Database knowledge (SQL, Oracle)

Requirements:

Analyze and handle incidents discovered through monitoring or external customer requests per company process; manage customer concerns via tickets
Provide first-level support to customer requests via ticketing system or email and acknowledge the request
Monitor the organisation infrastructure and applications using monitoring tools and emails; escalate issues to the next level when necessary
Generate reports and update stakeholders on status and resolutions

Job description

Job Title

Executive Operations SME

Department

Service Operations

Position Type

Full-Time

Job Location

Bengaluru

Shift Timings

24*7 Shifts

Work Mode

Hybrid

Industry Type

Telecom

Travel Required

Why Us?

TOMIA is an innovator and leader in global monetization solutions. Their software optimizes and orchestrates critical inter-carrier business processes including data and financial clearing, network roaming, real-time campaign management, and interconnect solutions. TOMIA creates transformative communications solutions for today, tomorrow, and beyond, bridging wholesale and inter-carrier connectivity with roaming and clearing.

Collaboration and Innovation are at TOMIA’s core. Our success is built on diverse strengths across different teams, functions, and geographies summarised in our company values:

Open collaboration
Driving innovation
Customer commitment
Growth mindset
Deliver results

Please visit our website to know more about us - https://www.tomiaglobal.com/

A Day in the Life of Executive Operations SME

The role will analyse and handle the incidents discovered either through standard monitoring or through external customer request as per the company process. Executives will be responsible for handling customer concerns through tickets.

So, how are we going to keep you busy?

Handling the customer request via Ticketing system or Email.
Monitor the Organisation Infrastructure and Applications via Monitoring Tools and Emails.
First level support to the customer request and acknowledge the request.
Escalate the alarms and issues on time to the next level.
Report generation and updating to the stake holders of the organisation.

What will make you eligible for this role?

Bachelor of Engineering (Electronics or computer engineer)

Experience, that will be an advantage:

0-3 years of relevant experience in Telecom/IT industry.

What will make you the best-fit for this role?

Linux – Basic/Intermediate Level (CLI)
SQL – Basic/Intermediate Level
Knowledge of Database– SQL, ORACLE
Basic Knowledge of Telecom (GSM, Mobile Networks)
0–1-year experience as a Tier 1/Tier 2 support engineer
Basic Operating system, MS Office Application knowledge.

Limitation and Disclaimer:

The aforementioned job description is aimed to provide an overview of the overall type and level of work being performed for this role; it shouldn't be interpreted as a complete list of all obligations, responsibilities, and qualifications needed for the job.

In no way does this job description imply or say that these are the exclusive responsibilities of the employee holding this position. Any additional job-related instructions or tasks that are requested by the manager must be completed by the employee.

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