Senior Professional Services Consultant

The Senior Professional Services Consultant is responsible for deploying software solutions within our customer base in the field. This position is a customer facing consulting role that requires exceptional collaborative skills and the ability to build strong partnerships with various cross-functional groups throughout our customer base and within the business. This role requires the ability to travel extensively and work directly with customers on a regular basis. Occasionally, this position will require delivery of formal training to customers and partners on projects.

 KEY DUTIES

•  Technical mastery of at least one product with associated product applications OR one highly specialized field skill such as; integration with 3rd party products using API’s, NERC CIP solution delivery, or Information Systems Security

• Ability to troubleshoot technical issues to resolve customer problems

• Develop custom scripts, utilities, or integrations to fulfill customer needs

• Collect infrastructure technical requirements, create implementation and production deployment procedures fo Fortra products to interoperate and work within customer’s environment

• Understands department goals and current processes and can recommend the use of new or existing tools to achieve those goals. 

• Deliver services and support both onsite and remote

• Assists in onboarding new Technical Consulting team members, as requested, by training him/her on processes and/or projects.  Acts as the main mentor and go-to for the new hire.  Is the first to field any culture or work-related questions.

• Supports new and existing clients in more complex set ups and usage scenarios of the purchased software. 

• SME in one or more 3rd party technologies such as Linux, SIEM and Windows Server OS

• Authority to act within defined policies inside area of expertise/knowledge as directed

• Regularly employs consultative selling techniques during customer interactions and identifies selling opportunities (software and services) with customers.  Builds strong customer relationships that encourage additional services work with customers

• Called on to support junior members to manage external stakeholders through conflict resolution

• Deep knowledge and understanding of Windows OS, Linux/UNIX OS or IBMi

• Delivery of customer or partner facing product training

• Support Services revenue objectives by maintaining 65% billable utilization

• Other duties as assigned

BASIC QUALIFICATIONS

•  4-6 years of experience

• High level independence

• Advanced technical skills

• Ability to identify selling opportunities with customers and build strong relationships

• Excellent communication skills with both technical and non-technical audiences

• Actively seeks constructive feedback on own performance

• Ability to supervise others

• Executes tasks in a timely manner with minimal revisions needed

• Proactive, able to prioritize and solution oriented

• Knowledge and understanding of Windows OS, Linux/UNIX OS