Key Facts

Remote From:

Pennsylvania (USA)

Full time

English

Hard Skills

Wiring Diagram System Level Troubleshooting HVAC Automation Systems Cross-Functional Collaboration Business Negotiation HVAC Automation Systems Engineering Documentation Problem Management HVAC Design Home Automation Energy Management Building Automation Online Communication Presentation Training

Other Skills

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Analytical Skills
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Customer Service
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Microsoft Office
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Willingness To Learn
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Non-Verbal Communication
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Teamwork
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Strong Work Ethic
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Organizational Skills
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Social Skills
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Self-Motivation

Roles & Responsibilities

HVAC service experience (prefer 10 years Residential/Commercial)
Strong troubleshooting and analytical skills
Solid verbal and written communication skills
Proficient with PC software including Word, Excel, and PowerPoint and ability to work cross-functionally

Requirements:

Provide technical service and troubleshooting support for HVAC systems (Residential and Commercial), including reading wiring diagrams
Interpret and rearticulate technical manuals and installation/maintenance instructions; assist with installation requirements and basic code knowledge
Collaborate with internal teams to resolve dealer inquiries and provide excellent customer service
Proactive problem resolution, willingness to learn new technologies, and occasional travel to Peirce-Phelps branch locations

Peirce Phelps

Wholesale

About Peirce Phelps

Peirce-Phelps has developed unique solutions to meet the needs of a variety of markets including consumer electronics, home appliances, heating, ventilating and air conditioning products, computers, and solid surface counter top materials. Our business and has grown to one of the 30 largest HVAC distributors in the country. Peirce-Phelps continues to gain product lines, open HVAC Sales Centers and aggressively expand its residential and commercial customer base. The company remains true to the values of our founders and has formed business relationships with our customers that span decades and generations. Peirce-Phelps has remained successful by being flexible and responsive to the ever changing needs of the market, through deep knowledge of our industries, and by listening to our customers. Now starting our ninth decade, we remain more committed than ever to our philosophy of "Succeeding by Helping our Customers Succeed".

Company type: SME

Industry: Wholesale

Founded: 2018

Company size: 201 - 500

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Job description

Overview:

HVAC Technical Support Advisor
Remote (PA/NJ/DE)

Location:
Remote (Must be local to the PA/NJ/DE region)
Some onsite training in Blue Bell, PA

Schedule:
1st Shift

8am-5pm M-F

Peirce-Phelps, LLC is accepting applications for an experienced Tech Support Advisor to provide technical support to our dealer base in the Tri-State area. This is an exciting opportunity to join an amazing team! Apply today for more information!

Peirce-Phelps has been proudly serving our communities since 1926. We are a distributor of residential and commercial HVAC equipment, building/home automation and energy management systems. In addition, we stock all the parts and supplies required for installation and repair. We strategically and carefully partner with high quality manufacturers that stand behind their products. Together, we create a solid bond that is long-term and provides consistency in quality products and services. This success can only be attributed to employing the best workforce in the industry, which you could be a part of!

Requirements

HVAC service experience (Prefer 10 years Residential/Commercial)
Strong troubleshooting and analytical skills
Solid verbal and written communication skills
Proven ability to work in a fast-paced environment
Excellent customer service skills including organizational, interpersonal communication, and presentation skills
Strong work ethic
Experience working cross-functionally with many internal group, successfully

Duties