The Clinical Applications Support Specialist serves as the primary support resource for all clinical applications, acting as a critical bridge between clinical operations and technology. This role is responsible for implementing, supporting, and optimizing healthcare software systems—including EHR, insurance verification, provider dictation and scheduling platforms—to ensure clinicians have the tools and training they need to deliver safe, efficient and high-quality patient care. In this role, you will partner closely with clinicians, IT teams, and vendors to troubleshoot issues, improve workflows, and support system enhancements across the clinical application ecosystem. Success requires strong clinical knowledge, technical expertise, critical thinking, and the ability to communicate effectively with both frontline staff and senior leadership in a fast-paced healthcare environment. This position must integrate company values into daily practice.
Essential Functions
Serve as the primary support contact for all clinical applications.
Apply strong critical-thinking and analytical skills to investigate, troubleshoot, and resolve complex application and workflow issues.
Train and educate clinicians and staff on the effective, compliant use of clinical applications.
Analyze clinical workflows and recommend system or process improvements to enhance efficiency and patient care.
Support provider documentation workflows, including dictation and transcription-related functions.
Conduct internal audits as needed to ensure system accuracy, data integrity, and compliance.
Develop, maintain, and update application documentation, workflows, and training materials.
Provide both technical and non-technical support to clinicians, operational staff, and senior leadership.
Collaborate with IT teams, vendors, and external partners to resolve issues and implement upgrades or enhancements.
Resolve complex issues with innovative solutions.
Communicate issues, updates, and resolutions clearly to facility staff and senior management.
Communicate system updates, downtime, and maintenance schedules clearly to facility staff and senior leadership.
Investigate and escalate incidents, troubleshoot system and software issues effectively.
Travel regularly to facilities to provide onsite support, training, and system implementations.
Participate in a 24/7 on-call rotation to provide timely after-hours support.
Performs other duties as assigned to support overall effectiveness of the organization.
Minimum Job Requirements
Minimum Education & Experience
Bachelor’s degree in healthcare, information technology, or a related field OR
Minimum of three (3) years of experience in a clinical, rehabilitation, or healthcare setting.
Information technology, troubleshooting and project management experience strongly preferred.
Required Licenses, Certifications, and/or Documentation
Must maintain acceptable driving record, current driver’s license, and insurability.
Required Knowledge, Skills, and Abilities
Proactively learning and utilizing new technologies, concepts, and procedures as appropriate to requirements.
Explaining/teaching, complex ideas to multiple diverse populations and skill levels, including those with limited IT and systems knowledge.
Working with internal teams to obtain in-depth understanding of existing applications, software, systems and produce high-quality documentation.
Managing time and priorities to meet deadlines.
Supporting users on complex integrated systems.
Utilizing and troubleshooting Microsoft O365 suite of applications, Windows 10, and Windows Server.
Creating, managing, and maintaining users accounts and user attributes.
Ability to maintain proper levels of confidentiality.
Ability to travel as needed.
Experience working in a team-oriented, collaborative environment.
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