Key Facts

Remote From:

Freelance

English

Hard Skills

Language Interpretation Regulatory Compliance Call Center Experience Lighting Design Hardware Support Windows Fundamentals For Legacy PCs Online Communication

Other Skills

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Customer Service
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Non-Verbal Communication
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Ethical Standards And Conduct
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Detail Oriented

LSA

About LSA

Established in 1991, LSA’s mission is to help people and companies survive and thrive in a global environment. Leading corporations across the globe depend on our language solutions to get the cultural support they need, while benefiting from the best customer service possible. As one of the largest and fastest-growing language services providers in the world, our employees and linguists know that what they do matters; together, we are making a difference in society through language. Every day, we help millions of non-English speakers overcome communication barriers, meet goals, build trust and grow as individuals. It is this passion for helping others that continues to drive our culture of service excellence, and that keeps clients coming back! We’re proud to fulfill the multicultural communication needs for thousands of clients worldwide, in over 230 languages, across virtually every industry. Our language solutions include telephone interpreting, translation and localization, video remote interpreting, face-to-face interpreting, sign language interpreting and language assessments.

Founded: 2018

Company size: 201 - 500

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Job description

Overview:

As a Video Remote Interpreter with LSA Video, Inc., you will be a key member of our team in facilitating language communication on a variety of assignments while having the chance to utilize the most advanced technology in the language services industry.

Responsibilities:

· Interpret through web-based VRI system

· Answering inbound calls in a timely manner

· Assist clients with basic troubleshooting (refer to manager or IT department if necessary)

· Provide superior customer service

Qualifications/Experience:

· Maintain (as applicable) compliance with any national, state, or local licensing and/or certification requirements

· Adhere to Code of Professional Conduct

· Attention to detail, while working in a fast-paced environment

· Strong oral and written communication skills in English and the target language

· Professional and positive phone manner with clients from all types of businesses

· Familiarity working in a windows environment (preferred)

· Experience with VRI systems(preferred)

· PC Trouble shooting skills (preferred)

· Previous interpreting experience (preferred)

VRI Technical Requirements:

PC Minimum Requirements

· Windows 8.1 or higher

· AMD A8 or Intel Core i5 or faster

· 4GB RAM

· 40 Mb free space on HDD

· High speed internet (5 Mbps Download / 5 Mbps Upload)

Recommended webcam

· PC - Logitech WebCam® C920 HD Pro or better

MAC Minimum Requirements

· Mac with Intel Core i5(5th Gen)

· Mac OS X ‘Yosemite 10.10 or higher

· 4GB RAM

· 40MB hard drive space Latest Firefox/Safari and Apple software updates

· High speed internet (5 Mbps Download / 5 Mbps Upload)

Recommended MAC webcams

· MAC- Internal iSight

· Logitech C920 Pro (recommended for best experience). Must be MAC compatible

RECOMMENDED USB HEADSET

· Plantronics USB Headsets

Backdrop

· Chroma key blue backdrop

· Width: 46 1/2” Min. height: 49 5/8 “ Max. height: 63 "

· www.TheWebAround.com (56” diameter)

Room Illumination

· All illumination should be artificial (Preferably incandescent light)

· We will test for optimizing lighting

LSA is passionate about what we do, which is helping people thrive in an increasingly global environment! If interested, please apply and include a copy of your resume, which emphasizes your interpreting experience.

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