TechOps Supervisor - Remote

Join BWH Hotels – Where Passion Meets Purpose

At BWH® Hotels, we don't just offer employment opportunities, we create opportunities to be part of something extraordinary. As a global leader in hospitality for nearly 80 years, our vision is to inspire travel through unique experiences. Joining our corporate team means becoming part of a dynamic and inclusive community that values innovation, collaboration, and making a meaningful impact in the travel industry.

Headquartered in Phoenix, Arizona, BWH Hotels boasts a powerful portfolio of 18 brands, including WorldHotels™, Best Western® Hotels & Resorts, and SureStay Hotels®, with approximately 4,300 hotels in over 100 countries. We take pride in our top-ranking employee engagement scores and foster a workplace culture where your contributions truly matter. Join us and be part of a team that's shaping the future of hospitality!

Summary:

We are seeking a strategic and hands-on TechOps Supervisor to lead a team focused on enabling product teams (PTS) through operational excellence, observability modernization, and SDLC maturity. This role will be instrumental in driving automation, reliability, and performance across our TechOps domains. The ideal candidate brings a strong technical foundation, people leadership experience, and a passion for continuous improvement aligned with DevSecOps and SRE principles.

Key Responsibilities:

Leadership & Strategy

• Lead and mentor a team of Specialists, fostering a culture of ownership, collaboration, and continuous learning.
• Drive the TechOps roadmap with a focus on:
  • Product team support (PTS)
  • Observability modernization (tracing, tagging, instrumentation)
  • SDLC observability and DORA metrics
  • Infrastructure as Code (IaC) maturity

Operational Enablement

• Enable Change and Problem Management teams to leverage Datadog observability tools for evaluating release quality. This includes training them on using SLOs, DORA metrics, and CI Visibility dashboards, and partnering to build meaningful visualizations that inform decision-making and improve change risk assessments.
• Partner with the Incident Response Team (IRT) to ensure monitoring efforts are focused on actionable, high-value alerts. Collaborate to reduce false positives, validate operational and technical procedures, and improve alert tagging and mapping. Support the IRT team in managing Datadog On-call and Incident Management workflows, including optimization of the Incident Management and On-call analytics dashboards.

Technical Execution

• Oversee implementation and optimization of:
  • CI/CD Observability pipelines to ensure Operational Readiness standards are met.
  • Monitoring and alerting systems
  • Instrumentation of Cloud infrastructure (Serverless, EC2, ECS Fargate)
  • Observability IaC configurations (Terraform, Ansible, Chef)
• Champion automation of operational procedures to reduce toil and improve reliability.
• Ensure systems are scalable, secure, and cost-optimized.

Cross-Functional Collaboration

• Work closely with development teams to align on service reliability, performance, and instrumentation.
• Act as a liaison between TechOps, Engineering, Security, and IT to support developer productivity and platform goals.
• Communicate project status, risks, and impact to both technical and non-technical stakeholders.

Required Skills & Experience:

• 8+ years in TechOps, DevOps, or SRE roles, with 4+ years in a people management capacity.
• Strong hands-on experience with:
  • Ansible, Bash, Python, Chef, Ruby
  • Terraform, Git, GitHub, GitHub Actions
  • AWS (EC2, ECS, Lambda, API Gateway, Load Balancers)
• Deep understanding of observability practices: tracing, tagging, instrumentation, and monitoring at scale.
• Proven experience implementing and tracking DORA metrics: Deployment Frequency, Lead Time for Changes, Change Failure Rate, and Time to Restore Service.
• Demonstrated success in automating operational workflows and scaling solutions.
• Excellent collaboration and communication skills with a track record of working closely with software engineering teams.

Preferred Qualifications:

• Experience in large-scale enterprise environments.
• Familiarity with DevSecOps practices and compliance frameworks (e.g., PCI-DSS, CIS GitHub Benchmark, Release Policies).
• Exposure to AIOps, incident management tooling, and service ownership models.
• Experience managing hybrid cloud or multi-region environments.

Work Location and Schedule:

This is a remote based position, working from your home office. Typical working hours are Monday- Friday 8am-5pm. Schedules may be adjusted to accommodate business needs in a 24x7 environment.

Pay:

The starting salary for this role is estimated to be between $74,900 and $99,000. Base pay, however, will be determined based on several factors, which include but are not limited to, applicable skills, work experience, education, business needs and market demands.  This position is not eligible for a bonus.

This position is not eligible for immigration sponsorship. 

Benefits Summary for Full-Time Employees  

· Medical/Dental/Vision available day one 

· Vacation/Sick- accruals start day one 

· Paid company holidays and personal holidays to celebrate what’s important to you  

· 401K - company contribution and match (U.S.) 

· Registered Retirement Savings Plan (RRSP) – company contribution and match (Canada) 

· Employee discounts/hotel discounts 

· Free financial and health wellness programs 

· Tuition Reimbursement 

Equal Employment Opportunity

BWH Hotels (the "Company") maintains a policy of equal employment opportunity for all employees and qualified applicants for employment without regard to race (including hair textures and hair styles associated with race), color or pigmentation, religion, religious creed (including religious dress and grooming practices), national origin, ancestry, alienage or citizenship status, caste, age, disability, gender, gender identity or expression, sex, sexual orientation, LGBTQIA+ individuals, height, weight, pregnancy status, childbirth or related medical conditions, genetic information, uniformed service or veteran status, marital status, or any other characteristic protected by applicable federal, state, provincial, or local laws. The Company’s equal employment opportunity policy applies to all aspects of employment with the Company, including, but not limited to, hiring, promotion, transfer, benefits, discipline, and termination.