Key Facts

Remote From:

Greece

Category: Security Operations Center (SOC) Analyst

Full time

Entry-level / graduate

Dutch, English, Greek

Hard Skills

Help Desk Support Cross-Functional Collaboration End-User Training And Support Escalation Procedures Help Desk Support Product Knowledge Industry Trend Analysis Customer Relationship Management Customer Experience Improvement

Other Skills

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Troubleshooting (Problem Solving)
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Customer Service
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Multitasking
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Prioritization
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Willingness To Learn
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Adaptability
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Time Management
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Teamwork
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Proactivity
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Detail Oriented
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Verbal Communication Skills
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Problem Solving

Roles & Responsibilities

Fluency in Dutch and English with strong written and verbal communication skills
Prior experience in a customer support or technical support role is advantageous
Excellent troubleshooting and problem-solving skills to effectively assist clients
Ability to manage multiple tasks and prioritize effectively in a fast-paced environment

Requirements:

Act as the primary contact for Dutch-speaking clients, managing inquiries via phone, email, and chat
Troubleshoot and resolve technical issues and product-related inquiries to maintain high customer satisfaction
Accurately document all customer interactions and resolutions within the support ticketing system
Collaborate with other departments to escalate complex issues and continuously improve the support workflow

Job description

Patrique Mercier Recruitment FR is excited to announce an opening for a Dutch Speaking Support Center Analyst. In this essential role, you will be responsible for providing exceptional support to our clients and users, ensuring their inquiries and technical issues are addressed effectively and efficiently. As a Support Center Analyst, you will engage with Dutch-speaking customers and work closely with internal teams to deliver a seamless support experience.

Responsibilities

Act as the primary contact for Dutch-speaking clients, managing inquiries via phone, email, and chat.
Troubleshoot and resolve a variety of technical issues and product-related inquiries to maintain high customer satisfaction.
Accurately document all customer interactions and resolutions within the support ticketing system.
Assist clients in utilizing product features and provide necessary training or guidance.
Collaborate with other departments to escalate complex issues and continuously improve the support workflow.
Monitor ticket statuses and perform follow-ups with customers to ensure timely resolutions.
Stay informed about new products, updates, and industry trends to enhance service delivery.

Requirements

Fluency in Dutch and English, with strong written and verbal communication skills.
Prior experience in a customer support or technical support role is advantageous.
Excellent troubleshooting and problem-solving skills to effectively assist clients.
Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
Familiarity with support ticketing systems and CRM software is a plus.
Dedication to providing top-quality customer service and working collaboratively in a team.
A proactive attitude towards learning new technologies and adapting to processes.

Benefits