Key Facts

Remote From:

New Jersey (USA), Pennsylvania (USA)

Full time

English

Hard Skills

Data Entry Call Center Experience Data Validation Leadership Analysis Call Center Experience Ethernet Sales Development Call Center Experience Internal Documentation Performance Metric Online Communication Customer Centricity Crisis Intervention

Other Skills

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Customer Service
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Typing
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Troubleshooting (Problem Solving)
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Computer Literacy
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Non-Verbal Communication
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Time Management
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Problem Solving

Roles & Responsibilities

Ambitious, customer-focused individual with excellent verbal and written communication and problem-solving skills.
At least one year of call center, sales, or leadership experience.
Strong computer skills, preferably with dual monitor setup and Ethernet-connected internet.
Ability to handle stressful customer interactions and high call volumes while adhering to schedules.

Requirements:

Receive challenging calls transferred from agents and assist with troubleshooting customer concerns.
Verify data and information using a verification process.
Address customer questions with exceptional service; document concerns and solutions.
Meet or exceed all managed metrics and contribute to customer safety and satisfaction.

Work Out World

Health, Sport, Wellness & Fitness

About Work Out World

Over the years, hundreds of thousands of New Jersey residents have become part of the Jersey Strong family. When you enter a WoW facility, you can feel the “family atmosphere” that was part of Mary Roma’s vision when she founded the first WoW in Tinton Falls back in 1992. Since then WoW has grown to one of the top 30 health clubs in the United States. The Tinton Falls location was a huge success and soon after opening, Mary’s husband Steve Sr. sold his computer leasing company and came aboard full-time as the CEO of WoW. Around the same time, Stephen Jr. was in college majoring in exercise science, and this firmly set the cornerstones in place for a successful family owned and operated business. Throughout WoW’s history and continuing today, many of the Roma family’s close friends and family can be found in various positions in the company. The closest being Stephen’s wife Heidi who is Director of Retail Sales and the Chairperson of WoW’s foundation called the Jersey Strong Foundation. WoW is all about people – members and staff alike. The WoW formula for success is a simple one. Provide members with large state-of-the-art facilities and offer a world-class variety of guided exercise options that are delivered by the best fitness professionals in New Jersey. It’s this sense of connection and commitment to quality that makes WoW a health club like no other.

Company type: SME

Industry: Health, Sport, Wellness & Fitness

Founded: 2018

Company size: 51 - 200

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Job description

Full Job Description

Remote Data Entry and Typist Employee Required

We are looking for ambitious individuals who are ready for a challenging yet rewarding career as part of our call center.

WORK OUT WORLD hires people who will produce exceptional results, who can deliver amazing service to our customers, while striving to inspire positive change within the Organization.

Whats a typical day as a Customer Experience Associate? Youll be FOR WORK OUT WORLD:

Receiving challenging calls transferred from agents.
Assisting and troubleshooting customer concerns
Verifying data and information using a verification process
Addressing customers questions while displaying exceptional customer service skills
Documenting both customer concerns and solutions
Meeting or exceeding all managed metrics
Keeping your community safe and making a difference

This job might be an outstanding fit if you:

Are an ambitious customer focused individual
Have the ability to handle stressful customer interactions
Have one year of Call Center, Sales, or leadership experience
Have strong computer skills with dual monitor experience preferred
Display excellent verbal and written communication skills plus problem-solving skills
Are able to handle/process high call volumes, at times while adhering to scheduled breaks/lunches in accordance business needs
Are be able to work from home with internet in a quiet area
Have your computer connected to the internet via an Ethernet cable (not Wi-Fi)

Equal Opportunity Employer

It is and will continue to be the policy of WORK OUT WORLD to practice a program of equal employment opportunity designed to assure that employment and advancement opportunities are made available to all employees and applicants on the basis of individual qualifications and regardless of race, color, creed, religion, national origin, sex, sexual orientation, disability, age, marital status, genetic information, gender identity, or their status with regard to public assistance.