Key Facts

Remote From:

Texas (USA)

Full time

Junior (1-2 years)

English

Hard Skills

Social Media Management Help Desk Support Data Entry KPI Reporting Escalation Procedures Customer Development Policy Enforcement Customer Data Management Target Behavior Shift Scheduling Adaptive Learning Product Knowledge

Other Skills

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Web Conferencing
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Typing
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Customer Service
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Troubleshooting (Problem Solving)
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Problem Solving
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Professionalism
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Collaboration
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Communication
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Adaptability
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Time Management
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Teamwork
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Politeness
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Stress Management

Roles & Responsibilities

Bachelor's degree from any stream (fresher welcome)
Minimum HSC with at least 1 year of relevant experience
Fluent in written and spoken English
Good typing skills

Requirements:

Handling customer queries on Web Chat, E-mails and Social Media
Educate current and potential customers with product and service information
Maintain accurate customer records
Identify and escalate priority issues to the Team Leader and Ops Team, and actively participate in team meetings

Jiffy Lube International

About Jiffy Lube International

Headquartered in Houston, Texas, Jiffy Lube International, Inc. has more than 2,000 franchised service centers across North America, serving over 20 million customers annually. As a leading provider of automotive preventive maintenance, Jiffy Lube offers a range of services from oil changes and tire rotations, to everything in between.Now is a great time to join a proven industry leader by becoming a Jiffy Lube franchise owner.As a Jiffy Lube Service Center Owner, you would be associated with a strong brand with over 35 years of success. With instant name recognition, the collective knowledge of hundreds of other owners, and the support of a national brand, you’ll have the tools you need at your disposal — letting not just your customers Leave Worry Behind®, but you as well.To learn more about franchise opportunities with Jiffy Lube, please contact us at 1-800-327-9532 or visit our website at https://franchise.jiffylube.com/.

Company type: SME

Founded: 2018

Company size: 201 - 500

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Job description

Key Responsibilities:

Handling customer queries on Web Chat, E-mails and Social Media
Educate current and potential customers with product and service information
Maintain accurate customer records
Identify and escalate priority issues to the Team Leader and Ops Team
Actively participate in team meetings

Key Performance Indicators:

Handle all queries in a polite, professional manner
Probe and troubleshoot customer queries, and provide a suitable and satisfactory solution
Educate customers on services and processes
Escalate any issues to the Team Leader
Achieve agreed KPIs and Objectives
Adhere strictly to shift schedules
Adhere to laid down internal policies, procedures and processes
Work collaboratively with the team

Qualifications

A Bachelors degree from any stream if a Fresher
Minimum HSC with a minimum of 1 year of relevant experience
Passionate about customer care
Good typing skill
Fluent in written and spoken English
Able to work well under pressure and under minimum supervision
A fast learner who is able to work with set targets
Must be time flexible and able to work in a rotational shift system including Public holidays and weekends