Remote Clinical Support & Patient Experience Specialist

About Us:

We are a pioneering company at the forefront of neurotechnology, dedicated to enhancing the quality of life for millions. As an industry leader featured in top outlets like BBC and Scientific American, we are shaping the future of healthcare with innovative treatments for some of the worlds most debilitating conditions. Join a dynamic, all-star team committed to changing lives, and take part in an exciting growth journey with us.

The Role:

We are looking for a passionate and patient-focused Clinical Support and Patient Experience Specialist, trained as a doctor (MD), to join our team. In this remote position, you'll play a key role in delivering exceptional support to our patients while collaborating closely with our expert team. You will be at the heart of ensuring a seamless, empathetic experience for patients navigating their healthcare journey.

Key Responsibilities:

• Patient Support: Provide exceptional, compassionate patient support via Zendesk, chat, and phone consultations.
• Technical Mastery: Master tools like Zendesk and internal CRMs to respond to patient inquiries quickly and accurately.
• Collaboration: Work closely with senior team members to identify and implement innovative technical solutions that improve patient support processes.
• Process Improvement: Contribute to ongoing initiatives aimed at enhancing support workflows and overall patient satisfaction.

What Were Looking For:

• Qualifications: MD or equivalent medical qualification.
• Relevant Experience: Previous experience in customer-facing roles within mental health, immunology, or cardiovascular disease, ideally with exposure to functional medicine or neurotechnology.
• Skills: Strong analytical ability to interpret medical research and complex patient needs.
• Communication: Excellent written and verbal communication skills, with fluency in English.
• Flexibility: Ability to adapt work hours to accommodate patient needs.
• Licensing: Registered and licensed to practice medicine in the Philippines.

Why Join Us?

• Be part of an innovative and fast-growing company transforming the healthcare landscape.
• Work in a supportive, collaborative environment with opportunities for personal and professional growth.
• Enjoy the flexibility of a remote role with a competitive compensation package.