Key Facts

Remote From:

Full time

Entry-level / graduate

Italian, English

Hard Skills

Remote Technical Support Help Desk Support Hardware Support Project Collaboration Engineering Documentation Escalation Procedures Hardware Support IT Service Management Computer Science Product Knowledge +2 more

Other Skills

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Troubleshooting (Problem Solving)
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Analytical Skills
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Multitasking
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Verbal Communication Skills
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Social Skills
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Problem Solving

Roles & Responsibilities

Fluency in Italian and English with excellent verbal and written communication skills
Prior experience in a service desk, IT support, or technical role
Strong analytical and troubleshooting skills
Customer-centric approach with strong interpersonal skills

Requirements:

Serve as the main point of contact for Italian-speaking clients via phone, email, and chat
Troubleshoot and resolve software, hardware, and IT service problems
Document all support requests and resolutions in the service desk ticketing system
Collaborate with internal IT teams to escalate complex issues and ensure timely resolutions

Job description

Patrique Mercier Recruitment FR is thrilled to announce an opening for an Italian Speaking Service Desk Analyst. This role will be pivotal in delivering high-quality support to our Italian-speaking clients, ensuring their technical issues are handled efficiently and effectively. As a Service Desk Analyst, you will leverage your technical skills and communication abilities to enhance customer satisfaction and provide outstanding service.

Responsibilities

Serve as the main point of contact for Italian-speaking clients, managing inquiries via phone, email, and chat.
Troubleshoot and resolve various technical problems related to software, hardware, and IT services.
Accurately document all support requests and resolutions in the service desk ticketing system.
Guide clients in using products and resolving issues, fostering a positive customer experience.
Collaborate with internal IT teams to escalate complex issues and ensure timely resolutions.
Proactively follow up with clients to confirm satisfaction and complete resolution of their issues.
Stay updated with the latest product information and industry trends to enhance support delivery.

Requirements

Fluency in Italian and English, with excellent verbal and written communication skills.
Prior experience in a service desk, IT support, or technical role is highly advantageous.
Strong analytical and troubleshooting skills to resolve client issues effectively.
A customer-centric approach with strong interpersonal skills.
Familiarity with service desk software and IT systems is a valuable asset.
Ability to work independently and manage multiple tasks efficiently.
A commitment to continuous learning and adapting to new technologies and processes.

Benefits