Key Facts

Remote From:

Full time

Entry-level / graduate

Italian, French, English, Spanish

Hard Skills

Case Management Tools Microsoft Dynamics CRM Cross-Functional Collaboration Customer Complaint Resolution Client/Server Application Language (C/AL) Business Requirements Documentation Process Improvement Positive Psychology Customer Centricity Continuous Training

Other Skills

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Customer Service
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Analytical Skills
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Multitasking
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Time Management
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Microsoft Office
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Problem Solving
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Customer Service
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Professionalism
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Communication
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Physical Flexibility
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Empathy
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Social Skills

Roles & Responsibilities

Fluency in Italian and at least one additional language (written and spoken)
Experience in customer service or a similar role
Strong communication and interpersonal skills
Proficiency with customer support tools and Microsoft Office applications

Requirements:

Deliver high-quality multilingual support to clients via phone, email, and chat
Resolve product and service inquiries promptly and professionally
Document all customer interactions thoroughly in the CRM for follow-up and reporting
Collaborate with team members and other departments to maintain service excellence and enhance customer experience

Job description

Patrique Mercier Recruitment FR is pleased to announce an exciting role for an Italian Speaking Multilingual Support Representative. This position is ideal for candidates who are passionate about providing exceptional customer support and can communicate effectively in multiple languages.

Responsibilities

Deliver high-quality support to clients in Italian and other languages through various communication channels, including phone, email, and chat.
Assist customers with inquiries about products, services, and day-to-day issues, working to resolve them promptly.
Handle customer complaints and inquiries with professionalism and empathy.
Document all customer interactions thoroughly in the CRM system for effective follow-up and reporting.
Collaborate with team members and other departments to maintain service excellence and enhance customer experience.
Participate in training and continuous learning to stay updated on product offerings and improve service skills.
Identify potential areas for process improvement and contribute ideas to enhance service delivery.

Requirements

Fluency in Italian and at least one additional language (English, French, Spanish, etc.), both written and spoken.
Experience in customer service or a similar role is highly desirable.
Outstanding communication and interpersonal skills.
Strong analytical and problem-solving abilities with a customer-oriented approach.
Ability to multitask effectively and manage time in a fast-paced environment.
Proficient in using customer support tools and Microsoft Office applications.
Positive attitude, flexibility, and commitment to delivering exceptional customer service.

Benefits