Career Category
Marketing
Job Description
Job description
This role provides operational, systems, reporting, and analytics support across the SPaCEE ecosystem, with a focused partnership on Speaker Program & Congress Operations. It ensures data integrity, supports platform functionality, and builds insights and reporting that enable visibility into engagement, performance, and operational efficiency. The position plays a key role in day-to-day execution while helping shape future analytical capabilities.
Responsibilities of this position will include:
Field Support & Escalation Leadership
- Serve as the primary point of contact for SPaCEE system support and business teams.
- Resolve technology and service-delivery issues across data platforms and associated systems.
- Maintain the SharePoint escalation hub and ensure timely communication with cross-functional partners.
- Provide direct support for Centris platform issues, troubleshooting, and inquiry response.
Systems, Data Integrity & Change Management
- Lead Centris change management cycles, including vendor coordination, testing, validation, and documentation.
- Manage quarterly realignments, new product onboarding, and field-force restructuring activities.
- Conduct Quarterly User Access Reviews for field, vendor, and home-office roles.
- Ensure stable data feeds between connected systems and oversee semester checks for accuracy.
- Support platform maintenance releases, upgrades, and cross-system dependency assessments.
Reporting, Data, and Analytics
- Develop and maintain dashboards, scorecards, and automated reports (Tableau, Power BI, Salesforce/Centris).Ensure accuracy and integrity of program data across all systems and vendors.
- Build and automate reporting for routine, ad hoc, and executive-level needs to support operational and strategic decision-making
- Analyze program data to identify trends, efficiency gains, and opportunities for optimization.
- Deliver action-oriented insights and recommendations during quarterly and annual business reviews.
Congress & Speaker Program Integration (ROE/ROS, Customer Journey)
- Lead the development of the Congress Performance Dashboard measuring ROE (Return on Engagement) and ROS (Return on Spend).
- Automate follow-up call tracking for HCPs and prescribers attending Speaker Programs.
- Deliver unified reach, engagement, and conversion metrics across Speaker Programs and Congresses to inform future strategy and brand planning.
Process Optimization & Documentation
- Maintain and improve process documentation, workflows, and SOP alignment.
- Partner with IS, Commercial, and vendor teams to implement enhancements, streamline data interfaces, and drive continuous improvement.
- Build and maintain automated reports and insights packages that support greater operational efficiency.
Basic Qualifications
- Bachelor's degree & 4 years of directly related experience OR
- Associate’s degree & 6 years of directly related experience OR
- High school diploma / GED & 8 years of directly related experience
Preferred Qualifications
- Bachelor’s degree and 4 in Marketing Operations, Sales Operations, Project Management, Marketing, Pharmaceutical/ Biotechnology Industry OR
- Experience with managing relationships with key stakeholders
- Experience managing competing demands and priorities
- Strong time management, organization, and prioritization skills
- Strong problem-solving skills
- Strong written and verbal communication skills
- Exceptional attention to detail with the ability to multi-task
- Ability to work well in teams and interact effectively with various levels of management
- Willingness to be flexible to meet team goals and priorities
- Strong computer and database skills with Microsoft Word, PowerPoint, Excel, Outlook, and Teams
- Experience with databases and business analysis tools (e.g., Sales Force, Tableau, Power BI, SharePoint, Learning Management Systems) a plus
Competencies
- Be Ethical - Encourages others to stay open to, seek, and learn from diverse perspectives.
- Create Value for Patience, Staff, and Stockholders - Is dedicated to meeting the expectations and requirements of internal and external stakeholders.
- Work in Teams - Ensures that the team’s plans and priorities are aligned and coordinated across different areas of the organization.
- Collaborate, Communicate, and Be Accountable - Holds self and team accountable for outcomes (e.g., achieving goals and complying with policies and procedures).
- Shapes Amgen’s Future - Considers future possibilities and scenarios that may affect the team/organization.
- Develops the Best Teams - Ensures that all team members are motivated to work toward common goals.
- Delivers Results - Addresses risks and contingencies as part of the planning process.
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