Key Facts

Remote From:

Full time

Entry-level / graduate

Spanish, English

Hard Skills

Customer Complaint Resolution Patient Registration Clinical Documentation User Feedback Hospital Experience Medical Devices Biomedical Instrumentation Triage Business Strategies

Other Skills

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Scheduling
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Microsoft Office
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Incident Reporting
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Client Confidentiality
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Organizational Skills
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Detail Oriented
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Verbal Communication Skills
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Empathy

Roles & Responsibilities

Native Serbian language
Empathetic, understanding, discreet
Proficient in English and Microsoft Office
Experience in customer or patient service

Requirements:

Deliver superior customer experience to individuals and business clients by calls and emails
Register patients for visits and help locate physical clinics
Contact clinics to book visits for patients
Handle complaints and report irregularities and deficiencies in consultations to physicians

Telemedi - Digital Health Platform & Telehealth Provider

About Telemedi - Digital Health Platform & Telehealth Provider

Since 2014, we upskill and provide business with plug&play digital healthcare platform including modules like telemedicine, automated triage, Artificial Intelligence, medical devices monitoring and API integrations. We take into account the expectations of our customers and the specificities of local markets. We combine multicultural expertise with the power of technology. Our solutions are used by an ever-growing number of patients across the world. Taking into account the expectations of our business customers and the specificities of local markets, we offer innovative telemedicine solutions, their implementation, and high-quality services of remote doctor consultations. Our solutions are used by an ever-growing number of patients across the world.

Company type: SME

Founded: 2018

Company size: 51 - 200

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Job description

Looking for a stable yet dynamic and energetic job? Want to do things that really matter? What a coincidence.

We’re Telemedi - a trusted partner in advanced digital healthcare solutions. What we do is ultimately save lives. And yes, those are big words. But we do put faith in them, and we conduct our business with this particular goal in mind.

How do we achieve that?

We work in 20+ global markets, providing high-quality services of remote doctor consultations - over 100,000 per month, conducted by 500+ GPs. We implement digital healthcare solutions for insurance, assistance, healthcare, and finance. We build our leverage on AI, automated triage, and medical monitoring devices. We aim to lead the change that the world is currently facing.

What’s in it for you?

We offer good salaries. We enable you to work remotely in full. We give you unlimited access to all our remote doctor consultations. But what’s most important is our culture. Here at Telemedi we seek and encourage honest, mutual feedback, ownership, and drive for growth and improvement. And yes - you truly can speak your mind and be taken seriously.

Customer Service Specialist with Spanish and English

Deliver superior customer experience to individuals and business clients by calls and mail
Register patients for visits and provide them with help in looking for physical clinics
Contact clinics in order to book visit for patients
Collect comments from clients and doctors
Handle complaints, reporting irregularities and deficiencies in consultations to physicians
Take care of the proper circulation of medical documentation

Requirements

Serbian language - native
An empathetic, understanding, and discreet person,
Accurate and organized,
Communicative knowledge of English,
Knowledge of the Office system,
Experienced in customer or patient service.

Benefits

Adequate salary to your experience, skills and achieve KPIs.
Possibility to get a unique experience in a dynamic, innovative startup environment in a fast-growing market.
Unlimited access to telemedicine services.