Key Facts

Remote From:

Philippines

Full time

Mid-level (2-5 years)

English

Hard Skills

Customer Success Management Operations Support Systems Client Services Cross-Functional Collaboration

Other Skills

•
Calmness Under Pressure
•
Interpersonal Communications
•
Creative Problem Solving
•
Critical Thinking
•
Detail Oriented
•
Reliability
•
Empathy

Anavah Talent

About Anavah Talent

At Anavah Talent, we believe work should feel meaningful both for the people doing it and for the companies counting on it. We connect exceptional overseas talent with U.S. & Canadian companies that value clarity, trust, and purpose. We’re not a traditional outsourcing firm. We’re a strategic global hiring partner helping founders build overseas teams that perform, integrate, and grow long-term. With deep operational expertise across remote work, CX, operations, finance, and creative roles, we support companies in scaling efficiently while empowering professionals around the world with dignified work. ✔ 67+ placements in the last 2 years ✔ $5M+ saved in labor costs ✔ Global talent hired from 5+ countries ✔ Strong repeat business from purpose-driven teams If you're looking to hire exceptional global talent, or step into meaningful remote work, we're here to help you grow.

Founded: 2018

Company size: 51 - 200

Website LinkedIn See all jobs →

Job description

About the Role

A fast-growing, celebrity-owned lifestyle food brand in the U.S. is looking for Guest Experience Representatives to join its remote team in the Philippines. You’ll be the front line of our brand—delivering high-quality support via email, SMS, and occasional phone support during U.S. Pacific hours.

Time: 10 AM - 10 PM (U.S. Pacific Time)

Who You Are

A hospitality-minded professional who thrives on creating standout guest experiences
A strong communicator with a friendly, clear, and empathetic tone
A proactive problem-solver who remains calm under pressure
Detail-oriented and dependable in a fast-paced, high-touch environment

What You'll Do

Respond to guest inquiries and feedback with care and efficiency
Resolve issues and turn challenges into positive moments
Coordinate with kitchen and service teams to ensure smooth delivery
Uphold high standards for guest recovery and retention
Support cross-functional collaboration and ad hoc projects

Requirements

3+ years in customer success, operations, or client service (U.S. accounts preferred)
Guest service, restaurant, or food service experience (required)
Strong written English and interpersonal communication skills
Critical thinking and ownership mindset
Bachelor's degree (honors preferred)

Bonus Points For