Sales & Customer Service - Client Partner

Sales & Customer Service - Client Partner

Baseboarders @ Renovation Brands

About This Position:

Baseboarders is looking for a highly organized and detail-oriented team player, who can efficiently multi-task daily sales and customer service responsibilities in a fast-paced work environment.

This position reports to the Inside Sales & Service Manager for our Baseboarders brand. 

• Location:  100% Remote.   (Required to work from any location within the USA.)
• Hourly Rate:  $18.00 - $19.50 (experience & interview performance will determine actual number within the range).
• Bonus Potential:   Monthly sales commissions based on company performance.
• Schedule:  40 hours, full-time, Mon – Fri, 8:00am CST – 5:00pm CST

What You’ll Do:

• Developing customer relationships through project recommendations, quotes and prompt follow-up of all sales opportunities.
• Thinking outside of the box to help customers find solutions using our products for their project needs / unique requirements.
• Meeting and exceeding monthly sales goals.
• Processing high-level organizational skills for tracking tasks to completion.
• Responding well while multi-tasking responsibilities.
• Interacting professionally with our customer base via chat, phone, and email.
• Communicating with the goal of assuring customers that their project is in good hands.
• Effective communication with team members to ensure all customer needs are met.

What We’re Looking For:

• 2+ years of experience with renovation and/or construction project sales and customer service.
• College degree is preferred, but applicable experience will also be considered.
• Excellent follow-up skills for assigned responsibilities are a must. 
• Proficiency in Excel, Word and NetSuite is required.
• Shopify experience is a major plus.
• Being a self-motivated person striving to go the extra mile.
• Ability to take full ownership of responsibilities with minimal supervision required.

Candidate Experience:  

• Ensuring a smooth and enjoyable candidate experience is very important to us at Renovation Brands.  For transparency, our interview process varies in length, depending on the position and appropriate number of interview stages.  

• Collaboration is a key proponent of success at Renovation Brands, which is on display during our interview process for a number of positions where it is common to have members of our Senior Leadership Team as well as your future manager partake as Interviewers.  This provides candidates with immediate facetime and rapport building.   

Artificial Intelligence (AI) Usage:

We recognize that AI tools can be helpful in preparing for the job search process. To ensure a fair and transparent evaluation, we ask that candidates represent their own work and responses throughout our hiring process. While it’s acceptable to use AI for initial preparation (e.g., resume formatting or interview practice), we expect all assessments, submissions, and interview interactions to reflect your personal skills, experience, and judgment.

About Renovation Brands:

Home is one of the most sacred places, where everything is more personal and where memories are made. At Renovation Brands, we have a tremendous opportunity to create engaging experiences and lasting relationships with our consumers. 

Our focus is on creating design-rich home improvement product offerings via Ecommerce that offer innovation that matters to consumers and enhances not only their environment and aesthetics but also the way they live.

Commitment to Diversity:  

At Renovation Brands, we value an inclusive, transparent work environment where every voice is heard. We embrace our differences and believe that when you feel welcomed, valued, and empowered, it drives innovation and strengthens our culture.

As we grow, bringing on great talent is key to achieving our mission. From California to New York, our diverse team collaborates on groundbreaking Ecommerce projects nationwide. We believe our diversity makes us stronger and better equipped to serve customers globally.

Our Benefits:

At Renovation Brands, we have you covered when it comes to our comprehensive Benefits Package, including: 

• Competitive Base Salary in line with market expectations
• Medical, Dental, and Vision plans
• 401(k) Safe Harbor Plan with 4% employer match dollar for dollar
• Paid vacation allocated by position, and numerous paid holidays
• Paid Parental Leave
• Paid Sick Days (based on applicable state laws)
• Employee Discount program across all brands at a price of 10%-20% above cost
• Voluntary Life Insurance & Disability Insurance
• Voluntary Accident & Critical Illness Insurance
• Employee Referral Program w/Monetary Bonus
• Discounts through LifeMart

Our Mission:

Empowering our customers to bring their visions to life.

Our Culture & Values:

Our employees are our most precious resource. We want to create an environment where people build on each other’s ideas, are empowered within their roles to drive growth, and use our consumer insight tools to better serve all of our constituents. 

Our foundation is supported by five (5) core values that serve as pillars of our culture: 

• Empower the Customer – This is about their vision, not ours. 
• Think big. Move fast – We sprint when others stroll. 
• We’re a team first – Period. 
• Fearlessly Transparent – Robust debate, wholehearted respect, and commitment required. 
• Do’ers Not Dreamers – We get more done with a match than other companies do with a blowtorch. 

Our Brands:

American Tin Ceilings | Reggio Registers | Baseboarders | RTA Cabinet Store | Electric Fireplaces Direct | Mantels Direct | Trueform Concrete & Blendhouse | Cast & Bevel | Vent Covers Unlimited | Madelyn Carter

Visit us @ RenovationBrands.com & on LinkedIn @ Renovation Brands - LinkedIn