Regional Manager

POSITION PURPOSE

The Regional Manager provides consistent, professional experience to the chapters, regions, and chapter managers through the effective and consistent delivery of information, content and follow-up. This includes support for managing programs and processes, driving regional communications, regional data, and meeting logistics support. The Regional Manager manages workflows to provide effective levels of support across the portfolios in support of the chapters, regions, and chapter managers. The Regional Manager is the primary point of contact for chapter managers.

PRIMARY RESPONSIBILITIES

• Train and onboard new and existing chapter managers on YPO processes and systems.

• Manage communications, aligning with other portfolio managers, to chapter managers related to YPO programs, processes, and priorities.

• Support renewals, dues payments, and resignation processes in collaboration with chapter managers and Membership.

• Collaborate in the content development and execution of chapter manager workshops.

• Collaborate with people leaders to develop and implement plans for successful systems and processes to achieve organizational goals.

• In conjunction with the people leader, oversee Regional and Development Funds, including reimbursements for member champions and vendors. Assist with management of budget.

• In collaboration with the Chapters & Regions Business Operations team, provide regular Salesforce reports to support the effective management of the region and its metrics (Officer identification, Renewals, Chapter Health data, etc.).

• Maintain regional team sites on the corporate network (SharePoint) as well as regional sites and pages on YPO Connect. Manage region’s Teams library of folders and files.

• Organize, communicate, and manage regional board meetings and coordinate all meeting materials in collaboration with other portfolio managers. Produce and/or manage the production of regional executive committee meetings and regional board meetings, including logistics, communications, contract negotiations, onsite management and pre/post-meeting communications. Manage effective communications with regional officers and regional teams.

• Manage and respond to day-to-day requests from chapters, chapter managers, regional officers and regional portfolio managers.

• Special projects like newspapers, e-newsletters, branding, strategic alliances, regional CA meetings and any other region-specific initiatives.

• Lead the content and logistics for regional chapter manager round table meeting for chapter managers within their territory.

• Participate in the training, planning, content development and logistics of Global Leadership Conference workshops as needed.

• Achieve the department KPIs as outlined by the Head of the Chapters and Regions Department including officer succession, chapter manager touchpoints and scores for their local meetings.

• Represent Chapters and Regions in cross departmental work groups and projects where requested.

SKILLS

• Ability to work collaboratively in a multi-cultural organization with international members, helping them achieve excellence in voluntary roles for YPO initiatives.

• Excellent interpersonal skills, including strong diplomacy skills with the ability to build meaningful relationships with all levels of associates, members and vendors. Adaptable, insightful, empathetic, and reliable. Great sense of humor and humility.

• Able to maintain discretion and integrity of confidential information.

• Resourceful and able to work independently with initiative and good judgement. Effective time management, organization and prioritization skills with the ability to focus on varied projects simultaneously.

• Possesses a distinct global mindset, sensitive to local and international customs and protocols.

• Able to identify problems, research alternatives, provide solutions and/or resolve issues in a timely manner. Anticipates member needs and delivers with clarity.

• Analytical thinker with ability influence and guide processes with appropriate approach and execution. Natural curiosity and desire to learn more; proficiency and interest in applying new technologies and tools.

• Excellent verbal and written communication skills, including proof reading, with a meticulous attention to detail. Adjusts communication style appropriately to the audience.

• Professional presence, appearance, and stature to interact easily with YPO members, C-level executives, and high-profile corporate leaders.

• In designated regions, the ability to speak the local language or more than one language other than English may be required.

EXPERIENCE/BACKGROUND

• 5+ years of experience working in a global environment interfacing with senior level executives.

• Proven customer service experience in a high-touch environment where responsible for identifying and implementing alternative solutions and resolving issues in a timely manner.

• Experience in supporting, stewarding, and executing multiple stakeholder goals and deliverables.

• Membership or association experience preferred, an understanding of governance structures.

• Experience in professional services and/or event planning environments with multiple stakeholder groups/committees and consensus management preferred.

EDUCATION/TRAINING/CERTIFICATION

• Bachelor’s degree or equivalent experience required.

• Proficient in Microsoft Office Suite and database management systems, preferably CRM.

• Data literacy and familiarity with platforms such as Tableau is preferred.

• Proficient in a graphic management platform such as Canva is preferred.

• Familiarity with event management software such as CVent is preferred.

PHYSICAL REQUIREMENTS

• Ability to work flexible and/or extended hours as needed to accommodate members and team members in multiple time zones.

• Ability to work for extended hours at a computer screen.

• Willingness and ability to travel, domestically and internationally, without restrictions, approximately 15-25% per year.

EOE

YPO is an Equal Opportunity Employer. YPO takes pride in supporting a diverse workforce and demonstrates this through its policies and practices. YPO does not discriminate in recruiting, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or any other legally protected status.