Key Facts

Remote From:

Full time

English

Hard Skills

Issue Management Merchant Services Cross-Functional Collaboration Sales Enablement Trust Administration Account Management Customer Relationship Management Stakeholder Communications Care Management Microsoft Visual Studio Value-Added Reseller Online Communication

Other Skills

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Customer Service
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Non-Verbal Communication
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Communication
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Interpersonal Communications
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Teamwork
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Problem Solving

Roles & Responsibilities

Bachelor's degree or above
2-3 years of customer service, e-commerce, or related experience
Fluent in Mandarin and English; able to communicate with sellers in local languages as needed; able to read Cantonese and review eBay Hong Kong pages
Excellent verbal, written and interpersonal communication skills; proficient with office tools; strong teamwork and ability to work in a team environment

Requirements:

Provide day-to-day operational support to large Greater China merchants and high-value/potential sellers via phone, email, and/or chat, collaborating with stakeholders (e.g., business units, Trust teams) to drive seller growth and deliver timely solutions
Maintain strong collaboration with the Client Management Team to ensure customer success and alignment
Serve as the primary point of contact for Greater China customers, proactively communicating and responding to inquiries in Chinese and English via email, phone, or chat

Job description

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

职位概要

商业队友（MSO Reactive）通过电话、电子邮件和/或聊天，为大中华区大型商家、高价值/潜在卖家提供日常运营问题的支持
与相关的关键利益相关者（如BU， Trust团队）紧密合作，帮助卖家的业务增长，提供及时的解决方案。
与客户管理团队保持良好的合作关系。
您将成为大中华区客户的主要联络人，并通过电子邮件、电话和/或聊天以高效和有效的方式积极沟通或回应客户的中文/英文询问。
任职资格

本科及以上学历。
2-3年客户服务、电子商务或相关工作经验
流利的普通话和英语，如有需要，用当地语言（书面和口头）与卖家交流
能够阅读广东话，当需要审查易趣香港网页。
优秀的口头、书面及人际沟通能力
熟练使用办公工具
有很强的团队合作精神，能在团队环境中工作

Disclaimer: Please note that by applying to this role, you are agreeing to be considered for multiple positions. This is a general description of the qualifications and skills required for positions of this type of role.

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