Sr. Customer Success Manager

Overview:

Are you fascinated by organizing complex projects? Do you want to digitize key processes of large companies? Are you passionate about the transformational power of technology? Do you want to accelerate your career, join a globally awarded startup, and work with an exceptional team?

If so, keep reading.

 

As a Customer Success Manager, you will work closely with clients to ensure they achieve their goals and the value promised by the sales team. You will become their trusted advisor on future-of-work solutions, develop a deep understanding of their recruitment processes, demonstrate how to streamline them with our technology, and oversee the implementation and adoption of our solution.

 

For this position, you must feel comfortable reviewing business objectives and processes with executives from large companies, understanding their requirements, breaking down complex problems with a disciplined approach, and combining analytics with business logic to propose solutions.

About Us:

When you join iCIMS, you join the team helping global companies transform business and the world through the power of talent. Our customers do amazing things: design rocket ships, create vaccines, deliver consumer goods globally, overnight, with a smile. As the Talent Cloud company, we empower these organizations to attract, engage, hire, and advance the right talent. We’re passionate about helping companies build a diverse, winning workforce and about building our home team. We're dedicated to fostering an inclusive, purpose-driven, and innovative work environment where everyone belongs.

Responsibilities:

🤝 Your responsibilities will include:

• Working alongside clients to understand their processes and needs

• Coordinating professional services and data science teams to ensure client needs are met

• Analyzing client data to develop ideas to improve their experience

• Sharing insights with Apli’s product team based on client feedback

• Building meaningful relationships with key decision-makers at our clients

• Driving incremental sales opportunities

 

Qualifications:

🎯 You are the person we are looking for if you have:

• Excellent written communication skills in Spanish and English, C1 or higher

• A bachelor’s degree or engineering degree completed

• At least 3 years of work experience in b2b client success

• AI tool adoption
• Enough customer-facing experience and presence to influence senior enterprise stakeholders

• High organizational skills and ability to multitask

• Proactivity and energy

• Excellent communication and persuasion skills

• Strong analytical and synthesis abilities

• Very high learning capacity

• Passion for technology

• Entrepreneurial spirit

• Must live in Mexico with a current CURP

Preferred:

😍 You will be ideal for this role if you have:

• Experience working at a startup, fast-growing tech company, or consultancy

• Experience in managing technology projects as a product owner or scrum master

 

EEO Statement:

iCIMS is a place where everyone belongs. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at iCIMS. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you’d like to request an accommodation due to a disability, please contact us at careers@icims.com.

Compensation and Benefits:

• Direct employment with full legal benefits
• Major medical insurance including dental, vision, and travel coverage
• 100% remote work
• 18 days of vacation
• Support for furniture and equipment