Key Facts

Remote From:

Michigan (USA)

Full time

Mid-level (2-5 years)

English

Hard Skills

Network Architecture Issue Tracking Wireless Architecture Help Desk Support Database Upgrades CAD Standards Computer Networks Networking Hardware Project Status Reports Cyberinfrastructure Escalation Procedures Heat Maps Project Coordination Technical Writing Data Cabling Configuration Design Shift Scheduling

Other Skills

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Customer Service
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Communication
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Social Skills
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Detail Oriented
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Willingness To Learn
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Computer Literacy
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Self-Motivation

Roles & Responsibilities

High School Diploma
BA in Computer Science preferred but not necessary
Certifications preferred (A+, Network+, BICSI)
2+ years of Help Desk experience or previous field technician experience

Requirements:

Support customers and technicians in the field by tracking calls and emails, logging issues, and providing updates to the project team for network infrastructure tasks
Perform technician check-in/check-out, live check-out, deliverable reviews, and database updates
Create and maintain manuals and technical documentation, including network design, heat maps, CAD drawings
Provide network design assistance and perform advanced configuration tasks as required

Federated Service Solutions

Information Technology & Services

About Federated Service Solutions

Thousands of companies provide IT solutions, but do they really give a damn about your network, your budget, and your schedule? We do!FSS is a single source, global provider of IT infrastructure and equipment solutions with a proven track record in retail, hospitality, manufacturing, communications, food service, construction, and financial service industries. We specialize in network design, configuration, staging, deployment, and ongoing management in both new and existing environments. We’re a WBENC-certified organization full of solution-driven IT professionals with an average of 15 years of industry experience. Whether you’re a small business or a global enterprise, our project managers, engineers and field techs are fully invested in your success. We’ll partner with you to find solutions that fit your needs, and help you adapt to changes in your industry and ever-evolving network technology.We’re national in scope, local in delivery and fast in response. Put us to work on your network today.

Company type: SME

Industry: Information Technology & Services

Founded: 2018

Company size: 51 - 200

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Job description

About Federated Service Solutions: 
Founded in 2004, Federated Service Solutions is a dynamic and innovative technology company dedicated to helping businesses do business better. We are committed to fostering a collaborative and inclusive work environment where all employees can thrive and contribute to our shared success. We do this by creating a culture of accountability, aligning our strategies and policies with the company's goals, vision, and values, and exceeding customer expectations by putting the right people in the right seats. Join us and be a part of our exciting journey towards growth and excellence.

About the Role: The Help Desk Agent will support our customers and technicians in the field. If you have a passion for making things work in a fast-paced environment, this may be the job for you. You will be supporting a wide variety of tasks involved with network infrastructure. Working closely with project managers and resource deployment, no day will ever be the same.  Our Help Desk Agents have experience with some or all the following: Networking equipment, tracking calls and emails, logging issues and supplying updates to the project team, writing technical documentation, creating manuals, wireless network design, CAD, check-in & check out.

Various responsibilities depending on level of agent experience:

Technician Check-in & Check-out
Answering Calls and escalating where necessary
Deliverable Review
Database Updates
Live Check-out
Technician and Customer Support
Manual Creation
Network Design
Heat Map Certifications
Advanced Configuration

Who we are looking for:

High School Diploma
BA in Computer Science preferred but not necessary.
Certifications preferred (A+, Network +, BICSI.)
2 plus years of HD experience preferred or previous technician experience in the field.
Someone with a basic understanding of networking.
Someone with basic knowledge of computers and cabling.
Someone who is a self-starter and loves to learn new things.
Someone who is well spoken and friendly.
Someone who pays close attention to detail.
Someone who is available to work at night or on a weekend if called upon as shifts may vary.