Product Manager – Digital & Treasury Services

Purpose of Position: 

The Product Manager role leads the end-to-end product management of the Bank’s banking offerings. This position serves as a critical role in ensuring our product portfolios across all our Commercial, Small Business, and Consumer segments remains competitive, profitable, and properly managed throughout its life cycle. In addition, this role will support other key functions critical for product management if needed.

This role will report into the Director, Product Management at Amalgamated Bank.

Essential Job Functions:

Overall

• Drive product development, execution and commercialization across Amalgamated Bank’s product sets, e.g., digital and lending solution, as well as treasury management products
• Partner with key business stakeholders on product positioning and key business strategies.
• Develop product roadmap by taking an “outside-in” view
• Promote an environment that supports social responsibility, diversity and reflects the missions and values of Amalgamated Bank.
• Ensure compliance with all Bank policies and regulatory standards.

Market Management

• Identify client needs and end-to-end client experience for banking products in-scope.
• Responsible for understanding the Bank’s niche market and competitive landscape.
• Identify new and emerging banking industry and technology trends.

Product Execution

• Implement end-to-end product development and enhancement initiatives.
• Execute revenue initiatives to increase product revenue and profitability in line with the Bank’s core values and mission.
• Develop rigorous business case for new product development and enhancements.
• Identify, evaluate, and implement measures to improve product performance, profitability, and competitiveness in line with the Bank’s core values and mission.
• Define grounded, rigorous business requirements in conjunction with cross functional teams.
• Develop key product features & functionality considering return on investment and client needs.
• Manage product profitability throughout life cycle.
• Work with Technology, Operations, Risk, Business, PMO and other internal and 3rd party resources to effectively adhere to Product Lifecycle Process. 
• Manage and improve related product vendor relationships, as they pertain to product development, functionality, and economics.

Commercialization

• Partner with Marketing and other key stakeholders on product campaigns, collateral, and communication.
• Provide ongoing product training to internal and external clients to ensure clear understanding of product value proposition.
• Oversee development of product documentation, FAQs, and reference materials for internal and external audiences.

Knowledge, Skills and Experience Requirements:

• Bachelor’s degree or equivalent experience
• Strong analytical approach, comfortable with modeling, and ability to draw conclusions and insight, as well as provide business and product recommendations based on analysis
• Minimum 2-3 years in a direct product management and/or management consulting role  
• Minimum 2-3 years of related experience in Commercial Banking or Treasury Services, a strong understanding of banking product offerings preferred
• Bank-wide system and platform implementation and migration experience preferred
• Experience managing third party digital banking platforms and solutions preferred
• Experience with vendors including Q2, FIS and Salesforce preferred
• Ability to work effectively as part of a team to drive projects and deliverables
• Excellent communication skills, ability to manage internal and external relationships effectively and articulate complex solutions to both internal and external stakeholders
• Strong planning and project organizing skills
  • Demonstration of initiative and innovation to resolve issues rapidly
  • Fluency in Microsoft Office including advanced Excel
  • Stellar written and verbal communication skills
  • Commitment to seeking opportunities for improvement and ability to achieve results despite challenges
• Comfortable working from home, and working remotely, 
  • Need to be able to use technology remotely, connect to networks, use applications remotely
  • Need to be willing to collaborate, network, and building relationships remotely