Senior Construction Project Manager

OVERVIEW

The Senior Construction Project Manager (for Special Projects and Renovations) will be the primary lead for the planning and execution of assigned renovation, remodel, and special projects throughout North America. This role serves as the daily liaison between the store team, headquarters, and contractors/vendors, ensuring clear communication, operational alignment, and minimal disruption to store operations and customer experience. This person will oversee all phases of project delivery, ensuring projects are completed on time, on budget, and to the highest quality standards.

RESPONSIBILITIES

• Responsible for the full life-cycle project management of assigned special projects, renovations, and retail buildouts throughout North America (up to 10 projects per year).
• Act as the primary liaison between store teams, HQ stakeholders, and contractors/vendors to facilitate seamless communication and efficient execution of project goals.
• Align with Real Estate, Store Design, and leadership to define project milestones and overall schedule.
• Develop detailed sequence schedules and phasing plans that balance efficient execution with minimal disruption to customers and store operations.
• Ensure phasing plans are properly permitted with expeditors/architects and agreed upon with internal operations, visual and store teams.
• Review and assist with negotiation of Landlord Work Letters prior to lease action or renewals.
• Attend and contribute to Landlord Kick-off calls to ensure alignment on LL work and project-specific requirements.
• Review and redline Preliminary Design Sets to ensure accurate scope and details, as well as identify long lead materials and project risks.
• Manage the bidding and award process with contractors/vendors.
• Create and communicate the Vendor Delivery Schedule (VDS) for coordination of all owner-supplied material in coordination with GC construction schedule.
• Review and approve project Shop Drawings and Submittals in tandem with the design CPM.
• Lead weekly OAC calls to review project status with all project stakeholders.
• Review and approve GC Payment Applications and supplier invoices.
• Review and validate potential Change Orders from GCs and suppliers and provide approval recommendation.
• Partner with Construction Finance Manager to maintain accurate and timely budget forecasts.
• Perform regular site visits to ensure projects are meeting quality and schedule expectations.
• Generate contractor(s) punch lists and monitor their timely completion.
• Hold contractors and vendors accountable to a premium standard of quality, safety, and professionalism, ensuring all work meets brand and operational expectations.
• Support the New Store Opening and/or Store Operations teams during the merchandising and reactivation period.
• Obtain all final closeout documents and lien waivers necessary to submit Tenant Allowance request package.
• Maintain a project file for all correspondence, transmittals, emails, etc.
• Frequent Travel Required – up to 30%.

QUALIFICATIONS

• 6–8 years of project management experience in specialty or luxury retail, with specific experience in renovations or special projects preferred.
• Ability to manage multiple projects concurrently in various stages of development.
• Knowledge of labor and material costs, and best practices in the retail construction industry.
• Strong communication and coordination skills in both verbal and written format, with the ability to liaise effectively between multiple teams.
• Experience working with Project Management Software (e.g., Procore, PlanGrid, Powerpoint, Smartsheets etc.).
• Demonstrated attention to detail and a commitment to maintaining the highest standards of execution.
• Proven ability to manage, motivate, and hold contractors to premium standards of quality and performance.
• Experienced in working in a fast-paced environment.
• Strong organizational skills and proactive, professional demeanor.
• Ability to perform tasks with discretion, poise, and confidentiality.